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Updated 3 years ago

Where do I find my account number?

When you're filling out one of our online forms or getting help from us over the phone or on live chat, it's likely that you'll be asked for your account number. This helps us to ensure that we know who we're speaking too and is one of the processes involved in keeping your account safe.

But with driver's licence numbers, phone numbers and birthdays already taking up room in your memory, we could hardly expect you to remember your Southern Phone account number off the top of your head. Luckily, your account number can easily be located on your Southern Phone bill.

Southern Phone Bill:

We have recently updated the look of our bills and you can find your Account Number, beginning with with the letters ACC in the top right hand corner of the bill as per the image below.