Online contact form Phone: 13 83 32 | ||||
Phone: 13 23 33 Email: chc-au@illion.com.au | ||||
Online contact form Phone: 1300 501 312 |
Staff obligations and training | We train our staff in how to keep your information safe and secure.
Our staff are required to keep your information secure at all times and are bound by internal processes and policies that confirm this.
Access to personal information is controlled through access and identity management systems.
We have security professionals who monitor and respond to (potential) security events across our network. | |||
System security | We store your information in secured systems which are in protected and resilient data centres.
We have technology that prevents malicious software or viruses and unauthorised persons from accessing our systems.
We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected. | |||
Services providers and overseas transfers | When we send information overseas or use service providers that handle or store data, we require them to take steps to keep your information safe and use it appropriately.
We control where information is stored and who has access to it. | |||
Building security | We use a mix of ID cards, alarms, cameras, guards and other controls to protect our offices and buildings. | |||
Our websites and apps | When you log into our websites or app, we encrypt data sent from your computer or device to our system so no-one else can access it.
We partner with well-known third parties as alternative ways to access your online account. | |||
Destroying or de-identifying data when no longer required | We aim to keep personal information only for as long as we need for our business or to comply with the law.
When we no longer need personal information, we take reasonable steps to destroy or de-identify it. |
Energy and Water Ombudsman NSW Reply Paid 86550, Sydney South NSW 1234 | Online complaint form Phone: 1800 246 545 Email: complaints@ewon.com.a | Website: www.ewon.com.au |
Energy and Water Ombudsman Victoria Reply Paid 469 Melbourne VIC 8060 | Online complaint form Phone: 1800 500 509 Email: ewovinfo@ewov.com.au | Website: www.ewon.com.au |
Energy and Water Ombudsman Queensland PO Box 3640 South Brisbane BC Qld 4101 | Online complaint form Phone: 1800 662 837 Email: complaints@ewoq.com.au or info@ewoq.com.au | Website: www.ewoq.com.au |
Energy and Water Ombudsman South Australia GPO Box 2947 Adelaide SA 5001 | Online complaint form Phone:1800 665 565 | Website: www.ewosa.com.au |
Energy and Water Ombudsman Western Australia PO Box Z5386 St Georges Terrace Perth WA 6831 | Online complaint form Phone: 1800 754 004 Email: energyandwater@ombudsman.wa.gov.au | Website: www.ombudsman.wa.gov.au/
energyandwater/index.html |
Telecommunications Industry
Ombudsman PO Box 276 Collins Street West Melbourne VIC 3007 | Online complaint form Phone: 1800 062 058 Email: tio@tio.com.au | Website: www.tio.com.au |
Office of the Australian Information
Commissioner PO Box 5218 Sydney NSW 2001 | Online complaint form Phone: 1300 363 992 Email: enquiries@oaic.gov.au | Website: www.oaic.gov.au |
AGL Energy
Locked Bag 14120 MCMC VIC 8001 | Phone: 131 245 (available 24/7).
If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service. | Website: www.agl.com.au | ||
AGL Telecommunications Customer Service Centre
6 Page Street
Moruya NSW 2537 | Phone: 131 245 (available 8am-8pm AEST, 7 days a week).
If you’re deaf or hard of hearing, or have difficulty
speaking, you can use the National Relay Service. | Website: www.agl.com.au | ||
Southern Phone Customer Service Centre
6 Page Street
Moruya NSW 2537 | Phone: 13 14 64 (available 8am-6pm AEST, 7 days a week).
Email: info@southernphone.net.au
Fax: 1300 763 744
If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service | Website: www.southernphone.com.au | ||
Perth Energy
PO Box 7971, Cloisters Square PO, WA 6850 | Phone: (08) 9420 0300 (available [8am-8pm AWST, 7 days a week]).
Email: info@perthenergy.com.au
If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service. | Website: www.perthenergy.com.au |