Online contact form
Phone: 13 83 32

Phone: 13 23 33
Email: chc-au@illion.com.au
Online contact form
Phone: 1300 501 312
Staff obligations and training
We train our staff in how to keep your information safe and secure. Our staff are required to keep your information secure at all times and are bound by internal processes and policies that confirm this. Access to personal information is controlled through access and identity management systems. We have security professionals who monitor and respond to (potential) security events across our network.
System security
We store your information in secured systems which are in protected and resilient data centres. We have technology that prevents malicious software or viruses and unauthorised persons from accessing our systems. We also share non-personal information about how people use our websites with security service providers to ensure that our websites are protected.
Services providers and overseas transfers
When we send information overseas or use service providers that handle or store data, we require them to take steps to keep your information safe and use it appropriately. We control where information is stored and who has access to it.
Building security
We use a mix of ID cards, alarms, cameras, guards and other controls to protect our offices and buildings.
Our websites and apps
When you log into our websites or app, we encrypt data sent from your computer or device to our system so no-one else can access it. We partner with well-known third parties as alternative ways to access your online account.
Destroying or de-identifying data when no longer required
We aim to keep personal information only for as long as we need for our business or to comply with the law.  When we no longer need personal information, we take reasonable steps to destroy or de-identify it. 
Energy and Water Ombudsman NSW
Reply Paid 86550, Sydney South NSW 1234
Online complaint form
Phone: 1800 246 545
Email: complaints@ewon.com.a
Website: www.ewon.com.au
Energy and Water Ombudsman Victoria
Reply Paid 469 Melbourne VIC 8060
Online complaint form
Phone: 1800 500 509
Email: ewovinfo@ewov.com.au
Website: www.ewon.com.au
Energy and Water Ombudsman Queensland
PO Box 3640 South Brisbane BC Qld 4101
Online complaint form
Phone: 1800 662 837
Email: complaints@ewoq.com.au or info@ewoq.com.au
Website: www.ewoq.com.au
Energy and Water Ombudsman South Australia
GPO Box 2947 Adelaide SA 5001
Online complaint form
Phone:1800 665 565
Website: www.ewosa.com.au
Energy and Water Ombudsman Western Australia
PO Box Z5386 St Georges Terrace Perth WA 6831
Online complaint form
Phone: 1800 754 004
Email: energyandwater@ombudsman.wa.gov.au
Website: www.ombudsman.wa.gov.au/ energyandwater/index.html
Telecommunications Industry Ombudsman
PO Box 276 Collins Street West Melbourne VIC 3007
Online complaint form
Phone: 1800 062 058
Email: tio@tio.com.au
Website: www.tio.com.au
Office of the Australian Information Commissioner
PO Box 5218 Sydney NSW 2001
Online complaint form
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
AGL Energy Locked Bag 14120 MCMC VIC 8001 
Phone: 131 245 (available 24/7). If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service.
Website: www.agl.com.au
AGL Telecommunications Customer Service Centre 6 Page Street Moruya NSW 2537
Phone: 131 245 (available 8am-8pm AEST, 7 days a week). If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service.
Website: www.agl.com.au
Southern Phone Customer Service Centre 6 Page Street Moruya NSW 2537
Phone: 13 14 64 (available 8am-6pm AEST, 7 days a week). Email: info@southernphone.net.au Fax: 1300 763 744 If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service
Website: www.southernphone.com.au
Perth Energy PO Box 7971, Cloisters Square PO, WA 6850
Phone: (08) 9420 0300 (available [8am-8pm AWST, 7 days a week]). Email: info@perthenergy.com.au If you’re deaf or hard of hearing, or have difficulty speaking, you can use the National Relay Service.
Website: www.perthenergy.com.au