We’re here to support you.
If there’s an immediate threat to your safety, call emergency 000.
We’re committed to supporting all customers who are experiencing or are impacted by family & domestic violence.
Australians are increasingly relying on the phone and internet which can be a lifeline, but at the same time, telecommunications products and services can also be used to compound abuse as a tool of control. The financial hardship often facing those escaping a violent situation can impact their access to phone and internet services.
This policy is for all customers who are experiencing, or have experienced, family & domestic violence. We’ll provide a supportive and confidential environment where you can inform us of your situation and seek the support you need.