Things to know:
nbn NETWORK – GENERAL: nbn services not available to all customers or areas. nbn connection fees: nbn co connection fees may apply, eg if you’re in a new development not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. nbn speeds: Typical busy period download speed refers to the peak user period from 7pm-11pm each day. Typical busy period download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical busy period download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds. Actual speeds may be less due to several factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment. nbn Fixed Wireless is not available on nbn Standard plans.
BYO Modem: If you bring your own modem, ensure it is compatible with your nbn service.
^ Modem Promotion: You can purchase a modem from us from $78 (50% off $156) including postage during the promotion period ending 31 January 2024. The cost of the modem is not refundable if you change your mind and cancel your nbn service.
^ nbn promotion - For new connections only. A discount of $10/mth applies to the nbn Basic and nbn Fast plans and a $20/mth applies to the nbn Superfast and Ultrafast plans for the first 12 months, standard monthly plan fees apply thereafter offer ends 31/1/24.
nbn®, nbn co and other nbn® logos and brands are trade marks of nbn co limited and used under licence.
What is Fibre Connect?
The nbn Fibre Connect program is currently rolling out in selected areas. It gives eligible households a faster, more reliable nbn connection by upgrading their connection type to Fibre.
If you’re connected to the nbn network via Fibre to the Node (FTTN) or Fibre to the Curb (FTTC), you may be eligible to upgrade your connection to Fibre to the Premise (FTTP).
Upgrading to FTTP will give you access to a more reliable network and higher speed plans, which means you can do more online with less interruptions including:
- Have multiple people online at the same time
- Work from home and video calls
- Stream high-definition video (4K)
- Play online games
Are you eligible for a fibre upgrade?
To check your eligibility simply enter your address at the top of the page.
If you’re eligible, we’ll automatically let you know and show you the available fibre upgrade plans.
Upgrading from FTTN to FTTP
If your address is eligible for an upgrade, you’ll need to order a nbn Fast plan or higher and remain on this plan for a minimum of 12 months. If your nbn is cancelled or you switch to a plan below nbn Fast within 12 months, you’ll be charged $220 (incl. GST) cancellation/downgrade fee. Read full terms
Upgrading from FTTC to FTTP
If your address is eligible for an upgrade, you’ll need to order a nbn Superfast plan or higher and remain on this plan for a minimum of 12 months. If your nbn is cancelled or you switch to a plan below nbn Superfast within 12 months, you’ll be charged $220 (incl. GST) cancellation/downgrade fee. Read full terms
Fibre upgrade installation process
If you’ve ordered a fibre upgrade, an nbn technician will need to attend your property . Someone over the age of 18 will need to be home at the time. We’ll send you an SMS with details of your appointment and how you can reschedule. If you miss an appointment, you may incur a fee.
Is the Fibre upgrade really free?
The fibre upgrade is free as long as you stay above a certain plan speed and don’t cancel your nbn connection within 12 months.
A $220 cancellation/downgrade fee applies when:
- you’re upgrading from Fibre to the Node (FTTN) and switct to a plan with speeds below nbn Fast within 12 months.
- you’re upgrading from Fibre to the Curb (FTTC) and switch to a plan with speeds below nbn Superfast within 12 months.
- your nbn connection is cancelled within 12 months.
Read our Fibre upgrade terms: Fibre upgrade terms