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Updated 2 years ago

Bereavement support

\We’re sorry for your loss and we would like to make managing their account with us as simple as possible.

This support article will give you key information about how to close an account and/or transfer ownership of an account if the account holder has passed away.

How to close an account and/or transfer ownership of an account:

If the account holder has passed away, give us a call on 13 14 64 and we can help you to close the account or transfer ownership of the account into your name. If you choose to transfer ownership of the account, you’ll need to meet our credit requirements.

When contacting us, please have the account holder’s phone number or account number ready, as well as their:

  • Full name
  • Date of birth
  • Home address

Who should contact us?

The person contacting us should be an authorised representative of the deceased. This includes:

  • Next of kin
  • Executor or administrator of the estate
  • Power of attorney
  • Trustee or solicitor administering the estate
  • An authorised representative listed on the account