If the account holder is incarcerated, we will require a Power of Attorney to Close the Account or authorise a Transfer of Ownership into someone else’s name.

You can make enquiries and changes on an account if you have been granted Power of Attorney to act on the account holder’s behalf.  For access to the account, you will need to provide Southern Phone with the Power of Attorney and supporting documentation.

You can send this documentation through via:

Email: collections@southernphone.net.au

Post: PO BOX 125, Bendigo Central, Vic, 3552

The account holder can also contact us in writing to make changes on the account.