A customer can appoint an Authorised Representative to act on their behalf if the customer requires.

A person who has been made an Authorised Representative has the power to act on the customer's behalf as if they are the customer or if the Authorised Representative has more limited rights, the level of access that the Authorised Representative has to the customer's information.

To appoint an Authorised Representative you should call our customer service team on 13 14 64 with your account number on hand and the name of the person you want to appoint as your representative.

You will be asked to complete a recording with us over the phone to add the representative to your account.