Hybrid Fibre Coaxial features an nbn Co NTD and makes use of cable within the premises such as pre-existing Foxtel lines. Below is a picture of the NTD:

POWER

Off

Connection Box has no power.

Green

Connection Box has power.

DOWNSTREAM

Off

Connection Box has no power.

Green

Successful downstream connection.

Flashing

Searching for downstream connection. If ONLINE light is on, firmware upgrade in progress.

UPSTREAM

Off

Still searching for downstream connection, or Connection Box has no power.

Green

Successful downstream connection.

Flashing

Downstream connection found; searching for upstream connection. If ONLINE light is on, firmware upgrade in progress.

 ONLINE

Off

Connection Box is offline or has no power.

Green

Connection Box is online and browsing should be possible.

Flashing

Downstream and upstream connection found; retrieving setup information from NBN.

We’ll touch on the status lights now:

Note that the UNI-D1 port on the back of the NTD also has a status light that can be lit green or amber.  Both lights are ok, with GREEN indicating a cable connection and AMBER indicating an older ethernet cable or device in use.  If the light is not lit at all, the cable is not being recognised.  Try testing an alternate ethernet cable and rebooting the NTD.  If all of the status lights look but the internet is still down, it’s time to look at the modem for an issue.

Please find attached below a Modem Status Lights guide which will assist with troubleshooting.