If you have purchased or received a Modem from Southern Phone, we will have pre-configured your modem for you. 

Unless otherwise advised, you should not need to reconfigure your modem on a regular basis but sometimes, if there is an outage or if the modem has been reset, you may need to complete a reconfiguration. 

If you are configuring or reconfiguring the modem yourself, you will need to enter some personalised settings for your connection. 

Below are the relevant settings that you may need when you reconfigure your Modem.

Please note that these settings are relevant only for FTTN connections. If you have another type of connection, such as ADSL or Fibre to the Premise (FTTP), you will find the correct article here.

WAN Service Type: PPP over Ethernet (PPPoE)

Service Description: VDSL

VLAN ID: 100

PPP Username: This can be found on your Welcome Letter

PPP Password: This can also be found on your Welcome Letter

If you're having trouble getting the Internet to work after you have reconfigured your modem, please refer to the troubleshooting guides available or chat with us via our Live Chat service.