Fibre to the Premises will generally feature two NBN Co boxes mounted on the wall. 

The first step in troubleshooting will involve removing the front cover from the Network Termination Device (NTD) as pictured below.  Removing the front cover is done by lifting the two tabs at the bottom of the box, the cover will lift outward and up.

Once the front cover is removed, you’ll be able to see the status lights at the top of the NTD as well as the connection ports at the bottom for your phone and modem.

Correct connection of your hardware can vary based on your previous connection history however most services will make use of the UNI-V1 port for your home phone handset and the UNI-D1 port for your modem.  There are corresponding lights for these ports at the top of the NTD and that’s where you can begin identifying the issue.

If your connection and status lights all look ok, it’s time to look at your modem.

Southern Phone provides the Netcomm NF10WV for connection across the entire range of NBN services and below, you’ll find a full guide of the status lights and their response, just click on the attachment.

We have also attached below a Modem Set-Up Guide for FTTP Connections below to assist you in setting up your modem.