Power Cycle – Modem

 If you are experiencing issues with your Internet, we recommend completing a Power Cycle of the equipment. 

 All you have to do is turn off the equipment (modem) at the wall for 5 minutes and then turn it all back on again.

This just helps refresh the connection and gives it a kickstart.

If you have an FTTP NBN Connection and are experiencing internet issues, we recommend you try the following troubleshooting steps, as they are the most common fixes for Internet issues.

Reboot NTD (NBN FTTP)

If you have FTTP NBN and are experiencing issues with your Internet we recommend completing a reboot of the NTD Unit. To do this please follow the below steps:

1. Turn off the power at the powerpoint your NBN Power Supply Unit is plugged into.
2. After the electrical outlet has been turned off, unplug the power cable from the power socket at the bottom of your NBN box (not from the larger Power Supply Unit - you'll find this cable can't be removed.
3. Wait 1-2 minutes, and then plug the power cable back into the NBN box

If you are still experiencing Internet Issues you will need to get in contact with us.