BPAY

Payments can be made through your bank, credit union or building society, from a bank account, credit or debit card. For more information visit the BPAY website.

Centrepay (Southern Phone Companys CRN is 555 057 830 A)

An agreed amount is deducted from your Centrelink payment - to use this option contact Centrelink. You will need your Southern Phone account number (to be used as the reference) and Southern Phones CRN.

Cheque

Please detach the payment slip from your bill and return it with your cheque to Southern Phone Company, PO BOX 125, Bendigo Central VIC 3552. Please make cheques payable to Southern Phone Company.

Credit Card

To pay by credit card call us on 13 14 64 between 8.00AM - 6.00PM AEST 7 days a week.

Note: You will be charged a 1.59% surcharge for using an Amex card to pay your Southern Phone account. There is no surcharge when you pay your bill with any other card type.

Direct Debit

An easy way to make sure your bills are paid on time. Pay automatically from your bank account or credit card, simply call 13 14 64 to register. (see Direct Debit FAQs for more information)

Note: Direct Debit setup from a bank account are not available for prepaid services. Direct Debit from a credit card is the only payment option available for prepaid services. 

Australia Post - Postbillpay

Mobile 

• Your service won’t be available, so you won’t be able to make or receive calls, text messages or use data on the mobile network.
• If you didn't arrange to transfer your number, the mobile number associated with your account will be put into quarantine and you might not be able to get it back.  
• In addition to any overdue amounts and late payment fees on your account, you will be liable for any early termination fees in accordance with your contract.

Internet

• You will be disconnected from your internet service and from your home phone, if it’s included with your internet plan, which means you won’t be able to make emergency calls.  
• If you have a home phone number included in your internet plan, and you did not arrange to have it transferred, the number will be put into quarantine and you might not be able to get it back.  
• In addition to any overdue amounts and late payment fees on your account, you will be liable for any early termination fees in accordance with your contract (for example, if you have purchased a modem under a Device Payment Plan, you’ll need to pay out the remaining cost of the modem).

How to restore your service or avoid disconnection

Your payment option depending on the status of your disconnection

For internet services which include VoIP Home Phone services associated with the overdue account, we will suspend all access.

For mobile services associated with the overdue account, we will impose the following service restrictions:

•       Disable access to outgoing calls/SMS and mobile data.

If payment remains overdue following service restrictions, we may suspend all access to mobile services associated with the overdue account. This means you will no longer be able to make or receive calls/SMS and no longer have access to mobile data.

While your services are restricted or suspended, please note that monthly plan fees will continue to be charged and you may incur a late payment fee. Monthly charges will also continue to apply if you are on an eligible Device Payment Plan (DPP).

How to restore your service or avoid service restrictions and suspension

To cancel your direct debit arrangement, you can either:

In June of this year we made some exciting changes to the way we issue your monthly invoice, including a
brand-new look and feel.

During this change, we also updated the payment details located on the bottom of your invoice (including Australia Post bar codes).

From November 1st 2020, we will no longer be accepting payments made on the old version of your invoice.

What do I need to do?

When making any payment (particularly payments made via Australia Post and BPAY), we ask you to please ensure you are using the most recent invoice and the details located at the bottom of that invoice.

After this date any payments made using the old invoice will not be able to be allocated to your account, which may result in late fees being applied to your account; or, payments may be applied to an incorrect account.

Old Southern Phone invoice

New Southern Phone invoice (this should now be used for payment).

Unfortunately, we are unable to offer the option of being able to skip a payment or placing a direct debit payment on hold.

If for any reason you do not want a payment processed on the due date or the specified day of your Debit, you have two options:

• You can pay by another method at least 2 business days before the due date - this will ensure the payment is received before the scheduled direct debit is made.

(Please note, if the payment is not received prior to the scheduled date, the payment will be automatically taken from the chosen account)

• You can cancel the arrangement.

To cancel your direct debit arrangement, you can either:

Pay your account the easy way

Simply switch to Direct Debit and pay your bill automatically each month via your Bank Account or Credit/Debit Card.

To set up a direct debit or update your details, you can either: