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Help Center

Paying My Bill

Changes to payment details on your Southern Phone bill

Updated 3 months ago

What payment methods are available?

Updated 3 months ago

Can Southern Phone provide a refund to a customer?

Updated 3 months ago

Setting up a Direct Debit

Updated 3 months ago

What happens when your service is disconnected?

Updated 3 months ago

What happens when my service is restricted or suspended?

Updated 3 months ago

Direct Debit Terms And Conditions

Updated 3 months ago

Can Southern Phone reverse payments made via Australia Post or Bpay?

Updated 3 months ago

How do I cancel my direct debit?

Updated 3 months ago

Can I put a hold on direct debit payments?

Updated 3 months ago

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AGL recognises the Aboriginal and Torres Strait Islander peoples as the Traditional Owners of the lands on which we work, and we acknowledge those communities' continuing connections to their lands, waters and cultures. We pay our respects to their Elders past and present.

AGL accepts the invitation of the Uluru Statement from the Heart and supports a First Nations Voice to Parliament enshrined in the Australian Constitution. Ulurustatement.org