Updated 7 months ago

What happens when my service is restricted or suspended?

For internet services which include VoIP Home Phone services associated with the overdue account, we will suspend all access.

For mobile services associated with the overdue account, we will impose the following service restrictions:

•       Disable access to outgoing calls/SMS and mobile data.

If payment remains overdue following service restrictions, we may suspend all access to mobile services associated with the overdue account. This means you will no longer be able to make or receive calls/SMS and no longer have access to mobile data.

While your services are restricted or suspended, please note that monthly plan fees will continue to be charged and you may incur a late payment fee. Monthly charges will also continue to apply if you are on an eligible Device Payment Plan (DPP).

How to restore your service or avoid service restrictions and suspension

  • To pay now visit pay bill  
  • To set up a payment arrangement call 13 14 64
  • If you’re experiencing financial hardship and need help paying your bill, view our Financial hardship policy