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Updated 8 months ago

Can Southern Phone provide a refund to a customer?

Certainly, from time to time it will be necessary for Southern Phone to issue a refund to a customer. They may have overpaid or paid an incorrect account via Australia Post or BPAY.

Southern Phone can provide a refund to a customer via two methods; EFT (direct deposit to a bank account) or Cheque. 

All you need to do is; 

- Confirm your identity and authority on the account. 

- Determine which payment method you would prefer and get in touch with our support team with the relevant details. 

Please format your request in the following way; 

Bank Account

Subject = Southern Phone Account Number & Payment Method (e.g. 100000 - EFT) 

Narration = Reason for refund, e.g. over payment of $xx.xx on r account. Can we please provide a refund of $xx.xx via EFT. 

Customer Name: John Smith

Bank Name/Name of Institution: MyBank

Account Name: Mr J A Smith

BSB: 000-000 (must be 6 digits) 

Account Number: 000 000 000 (maximum of 9 digits) 

Cheque

Subject = Southern Phone Account Number & Payment Method (e.g. 100000 - Cheque) 

Narration = Reason for refund. e.g. over payment of $xx.xx on account. Can we please provide a refund of $xx.xx via Cheque. 

Customer Name: Mr John Smith

Postal Address: 21 Smith Street, Smithtown, NSW, 2000. 

* Please allow 10 - 20 business days for refunds to be processed.