Can Southern Phone provide a refund to a customer?
Certainly, from time to time it will be necessary for Southern Phone to issue a refund to a customer. They may have overpaid or paid an incorrect account via Australia Post or BPAY.
Southern Phone can provide a refund to a customer via EFT (direct deposit to a bank account).
All you need to do is:
- Confirm your identity and authority on the account.
- Determine which payment method you would prefer and get in touch with our support team with the relevant details.
Please format your request in the following way;
Bank Account
Subject = Southern Phone Account Number & Payment Method (e.g. 100000 - EFT)
Narration = Reason for refund, e.g. over payment of $xx.xx on r account. Can we please provide a refund of $xx.xx via EFT.
Customer Name: John Smith
Bank Name/Name of Institution: MyBank
Account Name: Mr J A Smith
BSB: 000-000 (must be 6 digits)
Account Number: 000 000 000 (maximum of 9 digits)