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Updated 3 years ago

How do I turn my mobile data on/off?

Mobile data is automatically enabled on each mobile service upon SIM activation. If you would like Mobile Data turned off, just let us know and we will arrange this for you. You can also turn Mobile Data on/off on your handset.

Below is a quick guide to turning data On, however we recommend you refer to your mobile manual for assistance on how to do this. 

 

How to turn Data On on iPhone

  1. Open the Settings app. You can find this on your Home screen. The icon looks like a cog/gear.
  2. Tap the "Mobile" option. This should be located towards the top of the menu.
    Note: Older versions of iPhone may have a "Cellular" option instead.
  3. Tap the "Mobile data" slider. This will toggle your mobile data ON. On older versions of iPhone, tap the "Cellular Data" slider.
  4. Check that you have a data connection. Next to your reception bars, you may be able to see either "3G" or "4G". Note that not all devices display this when you have a data connection, so the best way to test is to open your web browser and try to visit a website.

 

How to turn Data On on Android

  1. Open the Settings app. You can find this in your App Drawer or on your Home screen. The icon looks like a cog/gear.
  2. Tap the "Data usage" option. This should be located towards the top of the menu.
    Note: Older versions of Android may have a "Mobile Networks" option instead.
  3. Tap the "Mobile data" slider. This will toggle your mobile data ON. On older versions of Android, check the "Data enabled" box.
  4. Check that you have a data connection. Next to your reception bars, you may be able to see either "3G" or "4G". Note that not all devices display this when you have a data connection, so the best way to test is to open your web browser and try to visit a website.