It can take anywhere between 1 hour to 24-48 business hours for your SIM Card to activate so we always recommend you keep using your old SIM Card in the meantime.

You'll notice that the old SIM card will stop working within the above time frame, when this happens, just place our SIM Card in your phone and you should be ready to go! 

If this time frame has surpassed and your SIM Card isn't working, start with removing it from your phone for 10 minutes and turn the phone off, re-insert it after 10 minutes and turn the phone back on.

This process is called a reboot and should bring your new SIM to life, if you're having no luck, please contact us.