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Updated 3 years ago

Service Features: MessageBank

MessageBank What Is It?

MessageBank records messages left by callers to your Phone. The messages are stored in a mailbox so you can retrieve them using your MessageBank number and PIN. You know you have a message waiting when you hear a special dial tone. 

You can have one mailbox per line, which stores up to 60 messages of up to 5 minutes each. New messages are kept for 14 days, and retrieved messages are kept for 7 days unless you delete them.

You Can Get MessageBank If:

  • you are connected to an exchange that offers MessageBank.
  • your Phone is compatible with MessageBank.

MessageBank cannot be provided on the second (auxiliary) number of a service with multiple numbers such as a duet (Fax) or line hunt.

MessageBank How Much Does It Cost?

MessageBank is $6.00 per month. Callers to your service pay for the call as if you had answered it. We do not charge you for forwarding the call to MessageBank. We do not charge you to retrieve messages from your phone or from most fixed telephones in Australia (including most payphones). If you call MessageBank from a mobile or from overseas, we charge you what we would charge you for calling your phone from the mobile or overseas.

MessageBank Virtual What Is It?

MessageBank Virtual has an individual telephone number which allows:

  • your callers to ring the mailbox directly; or
  • you to forward your home or business number to the mailbox.

You do not need an existing telephone service. The messages are stored in a mailbox so you can retrieve them using your MessageBank number and PIN. You can call your mailbox at any time from any compatible handset to listen to your messages.

Your MessageBank Virtual mailbox can store up to 50 messages of up to 5 minutes each. New and retrieved messages are kept for 35 days unless you delete them. When you elect to be notified of new messages, you will hear a special dial tone on your nominated service. Message Waiting Indicator is also available as a visual alert if you have a compatible telephone. It provides a flashing light alert when you have new messages. You cannot elect to receive message notifications to the second (auxiliary) number of a service (Fax/duet) with multiple numbers (Line Hunt). Charges apply.

MessageBank Virtual How Much Does It Cost?

We charge you the following for MessageBank Virtual:

  • Monthly charge - $6.00
  • Monthly new message notification charge - $0.55
  • Calls forwarded to MessageBank Virtual - Standard call charges
  • Calls to retrieve MessageBank Virtual messages - Standard call charges

Callers to your service pay for the call as if you had answered it. We charge you for forwarding calls to and retrieving calls from, MessageBank Virtual. These calls are charged at the standard call rates for the call type (eg local, long distance, mobile etc). MessageBank Virtual services are only held in capital cities. If you are outside a capital city, forwarding calls to and retrieving calls from, MessageBank Virtual may incur long distance call charges.

MessageBank Away What Is It?

MessageBank Away is a greeting only mailbox. It enables you to record a personalised message to inform callers of changed circumstances (eg to notify of a changed number, temporary office closure or permanent business closure). MessageBank Away cannot record your caller's messages. The MessageBank Away service has an individual telephone number which allows your callers to ring the mailbox directly to connect to your greeting or you can forward your home or business number to the mailbox. You do not need an existing telephone service.

MessageBank Away How Much Does It Cost?

  • Connection fee - $44.00
  • Monthly charge - $16.50

Calls forwarded to MessageBank Away Standard call charges Callers to your service pay for the call as if you had answered it. We charge you for forwarding calls to MessageBank Away. These calls are charged at the standard call rates for the call type (eg. local, long distance, mobile etc). MessageBank Away services are only held in capital cities. If you are outside a capital city, forwarding calls to MessageBank Away may incur long distance call charges.

MessageBank How Do I Set It Up?

You will need to contact us for MessageBank to be enabled on your Service. It can 48 business hours to be activated. Once it is activated you will need to complete the following steps. 

1. Dial 125 101 from your home phone and follow the voice prompted tutorial.
2. Your password default is the last 6 digits of your home phone number. 
3. You will be prompted to change this when setting up your MessageBank Home service. 
4. Set a PIN of 6 digits to protect the privacy of your messages. 
5. Record a name announcement that MessageBank Home will use to identify your mailbox to other callers. 
6. Record your own personal greeting for callers to identify your MessageBank. This greeting can be up to 5 minutes long.

Changing The Number Of Rings Before The Call Diverts To MessageBank

By default, the phone will ring for approximately 20 seconds before MessageBank takes the call.

To change the number of rings, simply pick up the handset, press *99 and enter the number of seconds you’d like the phone to ring before answering (must be between 5 and 60 seconds).
Then press #