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Updated 3 years ago

Service Features: Call Forward

Call Forward What Is It?

Call Forward allows you to divert calls to a different number. Normal call charges will apply to calls forwarded using this service.

There are four kinds of call forward:

Call Forward Immediate

  • This forwards all calls to your phone to another number

Call Forward Busy

  • This forwards calls to your phone to another number

Call Forward No Answer

  • This forwards calls to your phone to another number (either preset or that you set) when your phone does not answer.

Call Forward Selected Callers

  • Overrides all other Call Forwards. Calls can be forwarded to most numbers in Australia. Before using this feature you must activate your PIN on your home phone.

How Much Does It Cost?

Call Forward Standard is free. Normal call charges will apply to calls forwarded using this service.

Call Forward How To Use It

Call Forward is automatically added to your phone service, however, you may need to activate this function. 

To Turn On Call Forward Immediate 

  • Lift the receiver
  • Dial * 21, followed by the area code and phone number
  • Press #
  • Listen to the announcement confirming the service is on
  • Replace the receiver.

To Turn Off Call Forward Immediate

  • Lift the receiver
  • Dial # 21 #
  • Listen to the announcement confirming the service is off
  • Replace the receiver.

To Check If Call Forward Immediate Is On Or Off

  • Lift the receiver
  • Dial * # 21 #
  • Listen to the announcement confirming the status
  • Replace the receiver.

To Turn On Call Forward Busy

  • Lift the receiver
  • Dial * 24, followed by the area code and phone number
  • Listen to the announcement confirming the service is on
  • Press #
  • Replace the receiver

To Turn Call Forward Busy Off

  • Lift the receiver
  • Dial # 24 #
  • Listen to the announcement confirming the service is off
  • Replace the receiver.

To Check If Call Forward Busy Is On Or Off

  • Lift the receiver
  • Dial * # 24 #
  • Listen to the announcement confirming the status
  • Replace the receiver.

Call Forward No Answer

  • Lift the receiver
  • Dial * 61, followed by the area code and phone number
  • Press #
  • Listen to the announcement confirming the service is on
  • Replace the receiver.

To Change The Delay Before Forwarding When There Is No Answer

  • Lift the receiver
  • Dial * 61, followed by the area code, phone number and *
  • Enter the duration (in 5-second increments)
  • Press #
  • Replace the receiver.

To Turn Call Forward No Answer off

  • Lift the receiver
  • Dial # 61 #
  • Replace the receiver.

To Check If Call Forward No Answer Is On Or Off

  • Lift the receiver
  • Press * # 61#
  • Listen to the announcement confirming the service is off.
  • Replace the receiver.

Call Forward Selected Caller

  • Lift the receiver
  • To turn on Dial *92#
  • To turn call forward selected callers off: #92#
  • To check of call forward selected callers is on or off: *#92# - Wait for Announcement
  • To set-up an entry in your Selected callers list: *87 * (Announcement) 4* (Announcement) * (Announcement) * (Announcement) # (Announcement)
  • To check what number is in a particular position in your Selected caller's list: *87 * (Announcement) 4* (Announcement) # (Announcement)
  • To remove a number from your Selected caller's list Press #87 * (Announcement) 4* (Announcement) 1 (Announcement) # (Announcement)
  • To remove all numbers from your Selected caller's list Press #87 * (Announcement) 4* (Announcement) 2 (Announcement) 1# (Announcement)
  • Replace the receiver.