Can weather affect my installation?

With the installation of equipment both inside and outside your home, adverse weather conditions can make installations unsafe for the nbn installer. If the weather prevents a safe installation, it would need to be rescheduled for another day.

What happens if I am not available for the nbn® installation appointment?

Contact our friendly team via our website, live chat or over the phone as soon as possible to arrange a new appointment that better suits you.

If you miss your appointment and do not notify us, you may be charged a fee for the missed appointment, so it is important that you contact us ahead of time.

What equipment do I need for installation?

If necessary, an nbn technician will complete a standard installation of the required nbn equipment at no cost to you.

Fees may be incurred for non-standard installations as determined by nbn and we will advise you of these costs before installation/connection.

Can I choose where nbn equipment is installed on my premises?

Yes, you can choose where the equipment is installed however, if your preferred locations are unsuitable, the technician will explain this to you and help you choose an alternate location.