Updated 3 years ago

My mobile phone isn't working. What steps can I try before calling Southern Phone?

Some common faults can be fixed by following the steps listed below.

  1. Take the SIM card out, leave it out for 5 minutes and put it back in and ensure it is inserted correctly.
  2. Test the SIM card in another unlocked handset to determine whether the issue is with the handset or the SIM
  3. Check whether other people in your area are experiencing problems as this could indicate an outage

Once you’ve completed the troubleshooting steps, if your issue is still not resolved, you will need to get in contact with us.