Updated 3 years ago

I cannot send MMS messages

If you are experiencing issues with sending/receiving MMS messages on your handset please try the following troubleshooting:

Symptom: Unable to send or receive MMS.


Step 1: Check that the handset is showing reception bars.

Step 2: Check that data is turned ON on your handset.

Step 3: If data is enabled on your handset and you are still unable to access data, complete a reboot. Turn the handset OFF – remove SIM Card for up to 5 minutes – reinsert the SIM Card – turn handset ON.

Step 4: If the above reboot does not resolve the issue, if possible, test your SIM Card in another handset as the coverage issues may be related to the handset and not the network.