If the battery is already fully charged, it will not accept any further charging. To check the battery status, check the battery icon on the mobile screen – if it is full, the battery is already fully charged.

If the battery is not fully charged:

Step 1: Remove the battery from the handset for up to 5 minutes – reinsert battery – hold down the power button to turn ON.

Step 2: Connect the handset into the power socket. After plugging the handset into the power socket a battery will appear on the screen for a short time (this may take a few minutes depending on how flat the battery is.)  Leave the handset on the charger for a few hours.

Step 3: If the battery icon does not appear within 10 minutes, if possible, test an alternate charger as the issue may be with the charger and not the handset.