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Updated 3 years ago

I am experiencing issues with mobile data and cannot access the internet

If you are experiencing issues with Mobile Data on your handset such as accessing the internet please try the following troubleshooting:

Symptom: Unable to use data services on your mobile handset.


Step 1: Check that the handset is showing reception bars.

Step 2: Check that data is turned ON on your handset.

Step 3: If data is enabled on your handset and you are still unable to access data, complete a reboot. Turn the handset OFF – remove the SIM Card for up to 5 minutes – reinsert the SIM Card – turn the handset ON.

Step 4: If the above reboot does not resolve the issue, if possible, test your SIM Card in another handset as the coverage issues may be related to the handset and not the network.