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Updated 3 years ago

I am experiencing issues with mobile coverage

If you are experiencing issues with Mobile Coverage, we recommend trying the below troubleshooting. 

Symptom: Handset shows no service/coverage bars or ‘Emergency Calls Only’


Step 1: Reboot your handset. Turn handset OFF – remove SIM Card for up to 5 minutes – reinsert SIM Card – turn handset ON.

Step 2: If the above reboot does not resolve the issue, if possible, test your SIM Card in another handset as the coverage issues may be related to the handset and not the network.

Step 3: Check to see if other users in your area have coverage.

Step 4: If you have completed the above and you still have no mobile coverage, please get in contact with us so that we can complete some further troubleshooting with you to resolve the problem.