To activate your SIM card, click this link to login to your account on the Customer Portal.

Once you have logged in to your account, select activate SIM from the services section.

It can take anywhere from 1 hour to 24-48 business hours for your SIM Card to Activate so we always recommend you keep using your old SIM Card in the meantime.

You'll notice that the old SIM card will stop working within this time frame. When your old SIM card stops working just place your Southern Phone SIM Card in the phone and you should be ready to go! 

If your SIM Card isn't working, start by removing it from your phone for 10 minutes and turn the phone off, re-insert it after 10 minutes and turn the phone back on.

This process is called a reboot and should bring your new SIM to life.