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Special Calls

Price Change Notification

Information about our new rates

From 1 April 2018, directory charges will increase. This includes calls to 1234, 12456, 1223.

Special Calls: Directory Assistance

What is Directory Assistance?

Directory Assistance is a phone number you call to inquire about contact details for another person (s) or business. Directory Assistance can only be called from Copper Home Phone services and some Mobile Services.

What Does It Cost To Call Directory Assistance?


Directory Services: 1234

Fee for calling or texting 1234 from a Telstra fixed or Telstra mobile service



Fee for successful and attempted through connection, to the person or organisation searched for



Call Connect:  12456

Fee for calling or texting 12456 from a Telstra fixed or Telstra mobile service



Fee for successful and attempted through connection, to the person or organisation searched for



Directory Assistance 1223*

Fee for successful and attempted through connection, to the person or organisation searched for



Special Calls: Reverse Charge Calls

Reverse Call Charges What Are They?

A reverse charge call is an operator-assisted service. A person calls a designated number and asks us to connect them to a particular phone number and charge the customer of that number for the call.

If the request is accepted and the call connected the person answering the call is asked whether they wish to accept the call. If the customer of the service requested by the caller accepts the call, we charge them the following charge in addition to the call charges for operator-assisted calls:


Per call

GST EXCL. $3.87

GST INCL. $4.25

For clarity, when you make an operator-assisted call which is also either a reverse charge, third-party charge or particular person call or any combinations of these, only one connection fee of $4.25 applies to the call. We charge the customer of the service requested even where that is not the service that answers the call and accepts it (eg, where the call to the requested service is diverted to another service).

Reverse charge calls can be made to numbers in Australia from either inside or outside Australia. If a reverse charge call from overseas is made, the call charges for operator-assisted international calls from Australia to the destination the caller is calling from apply.

You cannot make a reverse charge call to a mobile service or an InContact service. The per minute rates are expensive, up to $2.64 per minute for a reverse charge call from a public payphone.

Reverse Charge Call; What Number Do I Call?

Call 12 550 and follow the prompts.

Special Calls: 1900 / Premium Services

1900 / Premium Services What Are They?

Premium Services are content or live services which can be accessed by making a phone call, by messaging (e.g SMS) or via a data connection from your mobile phone. Premium service numbers usually start with 188X, 19X, 190X, or an international number, for example; 0011.

Examples of premium service calls include Internet websites containing adult content. They can also include mobile ring tones, sports results, dating contact services, weather services, voting lines for TV shows or competition lines.

Proprietary network services such as Vodafone Live also offer access to premium data services. Examples of such premium services include news updates, sports or weather reports, ring tones or wallpaper.

Calls to these numbers can be expensive and you should always check the cost of the premium service call before you make the call and keep track of how many calls you make and how long they last as the cost can quickly add up, possibly creating an unexpectedly high bill and potentially contributing to financial difficulty.

Failure to be able to pay a phone bill could result in the restriction of your telephone service and ultimately could result in a recording of a default in your record with credit rating agencies, reducing your ability to obtain credit for other purposes in the future.

You are usually responsible for the cost of any calls made from your phone, including calls made by family and friends, even when made without your knowledge.

If you would like to enable/disable premium services on your service, please get in touch with us.

1900 / Premium Services How Are You Charged?

Call charges are determined by the provider of the 190 services. Timed and Fixed Fees are commonly used and some services charge according to data volume.

Timed Fee services generally consist of an initial Message Introduction Fee, plus a per the second charge for the duration of the call. For Timed Fee services, tariffs generally range from 38.5 cents per minute up to $5.50 per minute (includes GST).

Fixed Fee services generally consist of a set charge, including the Message Introduction Fee, irrespective of the call duration. For Fixed Fee services, tariffs generally range from 38.5 cents fixed up to $38.50 fixed (includes GST).

Charges based on data volume usually apply according to the amount of data you download from or via a proprietary network. You will be automatically charged on your telephone bill for using 190 services. Note that these tariffs do not apply to calls made to international destinations and you should be especially careful when accessing these services.

Sometimes your computer modem may dial an international number by using internet dialler software to access content on international internet sites (a practice known as "internet dumping"). This can lead to unexpectedly high bills. A fact sheet on internet dumping and how you can protect yourself from it is available on the Australian Communications and Media Authority's website (