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Updated 4 months ago

I Am Moving My Existing Service To nbn™, Will I Have Down Time?

Typically, your address can be upgraded to nbn™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new nbn™ equipment has been installed and your service has been activated. However, in some cases, there can be an interruption in your telephone and/or internet service during the installation process depending on your location and the type of service being connected.

If you are an existing Southern Phone ADSL customer, you are eligible to upgrade to a Southern Phone nbn™ plan without any break of contract fees.

Important: moving to nbn™ broadband will not necessarily cancel your existing broadband and phone services. Once your nbn™ service is active, please call your existing provider to ensure your old services are cancelled, otherwise, you may continue to be billed for them.