Help Center
Common Questions About nbn®
I’m renting, what do I have to do to get connected to the nbn™?
Permission from the property owner must be received prior to the installation day. We recommend you speak with your property manager or landlord to discuss the connection.
If your landlord is not OK to go ahead with an nbn connection, try this alternative:
Home wireless Broadband
Please Note: nbn™ can only be provided to premises that have final Council approval (rates notice is issued for this property).
Where more than one dwelling is on the same property, the dwellings need to be deemed as separate dwellings meaning a rates notice is issued for each separate dwelling.
What Is The nbn™?
The nbn™ is Australia’s new internet network currently being built on behalf of the Federal Government by nbn Co. It’s designed to give Australians access to faster more reliable internet and change the way we access the internet.
For more information on the nbn™, head over to the nbn™ website at the following address: http://www.nbnco.com.au
When can I connect to the nbn™ network?
You can check your address at https://www.nbnco.com.au to see if nbn is available in your area.
nbn co will let you know when your home is ready for an nbn service and the type of nbn technology your service will use.
This could be Fibre-to-the-Premises (FTTP), Fibre-to-the-Node (FTTN), Fibre-to-the-Building (FTTB), Fibre-to-the-Curb (FTTC), Hybrid Fibre Coaxial (HFC), Fixed Wireless or Satellite.
Once you are connected to the nbn network, we invite you to choose a Southern Phone nbn plan. See here.
Once you have signed up for a plan, we will organise for a qualified nbn technician to come to your house and install the equipment if necessary.