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Help Center

Common Questions About nbn®

I’m renting, what do I have to do to get connected to the nbn™?

Permission from the property owner must be received prior to the installation day. We recommend you speak with your property manager or landlord to discuss the connection.

If your landlord is not OK to go ahead with an nbn connection, try this alternative: 
Home wireless Broadband

Please Note: nbn™ can only be provided to premises that have final Council approval (rates notice is issued for this property).

Where more than one dwelling is on the same property, the dwellings need to be deemed as separate dwellings meaning a rates notice is issued for each separate dwelling.

Wi-Fi 6: Explained

Wi-Fi 6 is the next generation of Wi-Fi. It’ll still do the same basic thing — connect you to the internet — just with a bunch of additional technologies to make that happen more efficiently, speeding up connections in the process.

How fast is it?

The short but incomplete answer: 9.6 Gbps. That’s up from 3.5 Gbps on Wi-Fi 5.

The real answer: both of those speeds are theoretical maximums that you’re unlikely to ever reach in real-world Wi-Fi use. And even if you could reach those speeds, it’s not clear that you’d need them. The typical download speed in the US is just 72 Mbps, or less than 1 percent of the theoretical maximum speed.

But the fact that Wi-Fi 6 has a much higher theoretical speed limit than its predecessor is still important. That 9.6 Gbps doesn’t have to go to a single computer. It can be split up across a whole network of devices. That means more potential speed for each device.

What Is The nbn™?

What is Fixed Wireless?

An nbn™ fixed wireless connection utilises data transmitted over radio signals to connect a premises to the nbn broadband access network.

This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres to an nbn outdoor antenna that has been fitted to the premises by an approved nbn installer.

Fixed Wireless Plus offers maximum potential speeds of 60Mbps (downloads) and 20Mbps (uploads).

Note: Speeds can be affected by a range of factors including line of sight to the transmission tower, nbn cell congestion, and/or nbn backhaul congestion.

What Information Do I Need To Place An nbn™ Order?

If you’re a new customer to Southern Phone, you'll need to supply all the information required to provide you with a service including your installation address and current contact information. You will be required to provide information that will allow us to complete a Credit Check for your order application to be submitted.

You will need to supply us with a Mobile Phone Number so that an SMS can be sent to you if an appointment is required for the connection of the nbn™ Service.

Do I Need A Home Phone On The nbn™?

No, you don’t need a phone line to have an nbn™ service. You can simply select an internet only plan. Check out our great range of plans on our website. 

Please note: Once connected, you will need to contact your previous service provider to ensure you are not still being billed for your Copper services (home phone & ADSL).

I Am Moving My Existing Service To nbn™, Will I Have Down Time?

Typically, your address can be upgraded to nbn™ broadband with little to no downtime. More often than not you can continue to use your existing services until your new nbn™ equipment has been installed and your service has been activated. However, in some cases, there can be an interruption in your telephone and/or internet service during the installation process depending on your location and the type of service being connected.

If you are an existing Southern Phone ADSL customer, you are eligible to upgrade to a Southern Phone nbn™ plan without any break of contract fees.

Important: moving to nbn™ broadband will not necessarily cancel your existing broadband and phone services. Once your nbn™ service is active, please call your existing provider to ensure your old services are cancelled, otherwise, you may continue to be billed for them.

Fixed Wireless Congestion

Cell congestion on transmission towers affect fixed wireless users connected to that cell, regardless of retailer. Southern Phone will endeavor to provide you with all available information on capacity upgrades and maintenance times as we receive them from nbn co.

We recommend contacting our team for troubleshooting to rule out other possible speed problems.

Can I Keep My Phone Number When I Move To The nbn™ ?

Yes, in most cases we can switch your existing home phone number over to the nbn™ network.

What does "Cutting Off The Copper" mean?

The nbn™ network rollout means affected services provided over existing copper wiring that some customers rely on for internet and home phone services are scheduled to be disconnected.

If you are affected, nbn co will send you written notice that you have approximately 18 months to switch your services over to the nbn network (this can vary depending on each area).

Switching over to the nbn network is not automatic and involves more than simply switching around a few plugs. Southern Phone can help make that transition as smooth as possible.

You will need to contact us at least 8 weeks prior to the copper cut -off date if you would like to sign up to the nbn network with us.

Can I Get A Modem From Southern Phone?

Yes, Southern Phone can provide you with a Comnect DS244WTV WIFI Router with VOIP compatibility (this a phone over internet service). This modem supports all Southern Phone nbn™ services.

It also supports Wi-Fi so you can connect multiple devices such as smartphones, tablets, compatible TV's and laptops to the internet at the same time.

When can I connect to the nbn™ network?

You can check your address at  to see if nbn is available in your area.
nbn co will let you know when your home is ready for an nbn service and the type of nbn technology your service will use.

This could be Fibre-to-the-Premises (FTTP), Fibre-to-the-Node (FTTN), Fibre-to-the-Building (FTTB), Fibre-to-the-Curb (FTTC), Hybrid Fibre Coaxial (HFC), Fixed Wireless or Satellite.

Once you are connected to the nbn network, we invite you to choose a Southern Phone nbn plan. See here.

Once you have signed up for a plan, we will organise for a qualified nbn technician to come to your house and install the equipment if necessary.