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Plans & Network
What is mobile data?
Mobile data is the way your mobile accesses the internet when it's not connected to Wi-Fi. Mobile data is automatically turned on when your service is activated.
Your Southern Phone mobile plan will include an allocation of mobile data. If you use more than your included data during your billing cycle, we’ll give you another 1GB for $10, up to a maximum of 3GB
on one service per month. You will then be charged for casual data as per your plan. Your service will then be restricted. Extra data will expire at the end of your billing cycle and you’ll automatically be moved back to your plan’s original inclusions and charges.
SMS alerts
We will send you free SMS alerts to notify you when you reach 50%, 85% and 100% of your monthly data allowance and for each data boost of 1GB up to 3GB. There may be a delay of up to 48 hours with these SMS alerts.
If you would like mobile data turned off, just let us know and we will arrange this for you. You can also turn Mobile Data off on your handset, refer to your mobile manual for assistance on how to do this. However, you won't be able to use apps that require the internet, or send and receive MMS messages.
Need to check how much data you have used? Simply get in touch with our friendly team, and we will be able to assist or check online via our customer portal.
Telstra Wholesale exit of Premium SMS
Unfortunately on 01/11/2020, Telstra will discontinue to provide Premium SMS service to their wholesale service providers.
What is Premium SMS
The Premium SMS feature allows you to access a variety of Premium SMS services from third party content providers. Premium rate short message services (SMS) allow content providers to offer value-added services to mobile phone customers using more memorable numbers. Services include specialist weather information, competition entry, ring-tones and wallpapers. These services have been offered in Australia in the number ranges beginning with 19. Examples of these types include: Sunrise Cash Cow
Why is Telstra Wholesale Exiting Premium SMS?
Premium SMS service numbers and usage have been in rapid decline with customers using other internet based services as alternatives. The infrastructure used to support Premium SMS for Telstra Wholesale customers is ageing and does not justify further investment.
Which mobile networks does Southern Phone use?
Southern Phone offers mobile services through Optus. We offer mobile services through Telstra in limited circumstances.
If you require a mobile service through Telstra, call us for details. You can check out the Optus and Telstra mobile coverage maps by using the links listed below!
Optus: https://www.southernphone.com.au/About-US/Green-4G
Telstra: https://www.southernphone.com.au/About-US/Orange-4G