Updated 3 years ago

How Do I Return My Home Phone Handset?

If you are currently renting a Telstra Handset and are wanting to return this to have the monthly handset rental charge removed from your statement, there are a couple of things you should know.

You will need to get in contact with us and provide us with the following information:

  • The date you would like to return the handset
  • The Telstra Store or Post Office Location you would like to return the handset at

Once you have provided this information (along with your account details) we will submit a request for the handset to be returned.

We will contact you within 10 business days and provide you with a receipt number to take with you when you return the handset. You will need to provide this to the Telstra Store or Post Office.

Any applicable credits for in advance charges for the handset rental will appear on your statement within 4 - 6 weeks from the date the handset is returned.