Help Center

Amazon Prime Promotion

If I don’t want to use it can I give the activation code to another family member or friend?

No. The activation code is for your use only and should not be given to a third party for use.

Which mobile apps should I download to enjoy my Amazon Prime?

You can download the following mobile apps from the App Store or Play Store:

•          Amazon: Shop millions of products and manage your Amazon orders from anywhere.

•          Amazon Prime Video: Watch thousands of movies and TV episodes, including award-winning Amazon Originals.

•          Amazon Music: Listen ad-free with unlimited skips, download songs to listen on the go with offline listening.

•          Twitch: Watch live streams and chat with gamers around the world.

If I already have a streaming service subscription (like Netflix, Hooq, etc.), why would I need Prime Video?

Prime Video offers access to a variety of TV episodes and movies that can’t be viewed through other streaming services, including award winning Amazon Originals such as (insert popular local titles here). With these, and thousands of other TV episodes and movies, unique features like X-Ray, the ability to watch content on different devices at the same time, or download for offline viewing on compatible devices, Prime Video is a great choice for any household or individual who likes to discover new content or watch their favourites at home or on-the-go.

Can I access all of the video content that Prime Video has to offer with my Amazon Prime membership?

You have access to all Amazon Originals, as well as thousands of additional popular TV episodes and movies with your Amazon Prime membership. You also have access to Twitch Prime.

How do I sign up for Twitch Prime?

To take advantage of Twitch Prime benefits, you must link your Amazon account

with a Twitch account. Go to and click the “Try Prime” button for additional instructions. 

How do I activate subtitles on supported Prime Video titles?

When a title that includes subtitles is playing, select the or icon. Choose the subtitles language that you wish to use. If captions are available, they'll be denoted by the icon.

What is Amazon Prime?

An Amazon Prime membership gives you the best of shopping and entertainment. Prime members get fast, free delivery on millions of items, even next-day or same day where available. Prime includes streaming of thousands of popular movies, TV episodes and award-winning Amazon Originals with Prime Video. Membership also provides access to over two million hand-curated songs through Amazon Music. You can learn more about these and other benefits by visiting

If I already have a music streaming service subscription (like Spotify, Pandora etc.) why would I need Amazon Music?

While many streaming service subscriptions only include ad-free listening in their premium tiers, Amazon Music included with Prime offers ad-free listening and unlimited skips for everyone. Plus, if you own an Amazon Alexa Device then Amazon Music is definitely the best choice for you, as it will provide a better listening experience than any other streaming service. Even If you don’t own an Amazon Alexa Device, the Amazon Music app is still integrated with Alexa, so you can listen and explore hands free, wherever you are. And don’t forget, Amazon Music is included in your Prime Membership at no additional cost, along with many other shopping, delivery, and entertainment benefits.

If I leave Southern Phone will the membership end?

No. Your Amazon Prime membership is valid for 12 months, regardless of whether you leave Southern Phone.

What happens at the end of the 12 months?​

You will have the option of retaining your membership at your own cost or cancelling. If you don’t cancel your membership at the end of the 12 months, you will automatically be charged at the applicable rates, which can be found at Amazon will contact you at the end of the 12 months.

I’ve entered my activation code and received an error.  What should I do?

You will need to contact Amazon Prime by visiting

How long do I have to redeem the offer?

You have until 31 December 2022 to redeem the offer.