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Promotion Terms and Conditions

PRIORITY ASSISTANCE

Priority assistance is a service designed to help people with diagnosed life-threatening medical conditions. Southern Phone does not offer this service. Our plans aren’t suitable if you or someone in your home has a serious life-threatening condition and would be at risk without a phone service. If you need a Priority Assistance service, please contact another provider like Telstra.

SIM ONLY PLANS

$5 SIM Promotion
: Offer ends 31 July 2022, unless varied by Southern Phone. Fair use policy applies. A discount of $5/mth applies to the Small Plan for the first 3 months. SIM card must be activated within 30 days of sale or standard cost of plan ($10/mth) will apply on connection.

$10 SIM Promotion: Offer ends 31 July 2022, unless varied by Southern Phone. Fair use policy applies. A discount of $5/mth applies to the Small Plus Plan for the first 6 months. SIM card must be activated within 30 days of sale or standard cost of plan ($15/mth) will apply on connection.

Massive SIM Promotion: Offer ends 24 June 2022, unless varied by Southern Phone. Fair use policy applies. To approved customers only. A discount of $20/mth applies to the Massive Plan for the first 6 months. SIM card must be activated by 30 June 2022 or standard cost of plan ($55/mth) will apply on connection.

SIM Plans and Handsets: Available on the Optus 4G & 3G mobile network (only 3G 900 MHz spectrum band available after 30 April 2022, with 3G 2100 MHz spectrum band being shut down and repurposed from May 2022). Handset sold separately unless indicated otherwise. Small and Small Plus SIM plan include unlimited standard national talk and text only. Other SIM plans also include a call credit for standard international calls. All plans don’t include international roaming, and exclude some usage in monthly plan allowances eg international calls to premium numbers and international texts, text and calls to Australian premium numbers, directory assistance and satellite numbers. For unlimited plan inclusions, our fair use policy applies. Unused data allowance expires each month.

International Call Credit: If you make international calls outside your allowance or to ineligible countries, you will incur international call charges. Full list of eligible countries and call rates, including connection charges, available at southernphone.com.au/help.

Extra Data: If you use more than your monthly data allowance, we automatically add data to your allowance for that month in 1GB blocks at $10/GB up to 3GB for use in Australia, after which such additional data blocks cannot be added. You may be charged $0.01/MB for further usage for a limited time before data access is discontinued for the rest of the billing period. You may request additional data usage ($0.01 per MB block) by calling 13 14 64. Unused extra data allowances expire at the end of that billing month.

Device Payment Plan: If you cancel your service during your 24 month Device Payment Plan, you’ll need to pay any outstanding device repayments calculated as the monthly repayment amount multiplied by the number of months remaining in your service contract term.

NBN BROADBAND PLANS

nbn Network - General : 
nbn services not available to all customers or areas. nbn connection fees: nbn co connection fees may apply, eg if you’re in a new development not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. nbn speeds: Typical busy period download speed refers to the peak user period from 7pm-11pm each day. Typical busy period download speeds for our nbn plans (7pm-11pm) are based on past measurements across a range of locations and connection technologies, and there may be times when your connection won’t achieve these speeds. Typical busy period download speeds for our nbn plans (7pm-11pm) may increase or decrease over time and aren’t guaranteed minimum speeds. Actual speeds may be less due to several factors including network configuration, line quality and length, exchange type, customer premises interference, traffic and equipment. nbn Fixed Wireless is not available on nbn Standard, nbn Fast, nbn Superfast and nbn Ultrafast plans.

BYO or Purchase a Modem From Us: If you bring your own modem, ensure it is compatible with your nbn service. You can purchase a modem from us from $156 including postage. The cost of the modem is not refundable if you change your mind and cancel your nbn service.

nbn Broadband Plan Promotion: Excludes nbn Satellite services. A discount of $10/mth applies to the nbn Basic, Standard and Fast Plans for the first 6 months. A discount of $20/mth applies to the nbn Superfast plan for the first 6 months. A discount of $30/mth applies to the nbn Ultrafast plan for the first 6 months. Offer is subject to change and ends 31 July 2022, unless varied by Southern Phone.

nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. Southern Phone Company Limited ABN 42 100 901 184.


NBN + HOME PHONE SENIORS BUNDLE

Offer ends 31 July 2022, unless varied by Southern Phone. Fair use policy applies. A discount of $10/mth applies to the Home Phone Plan fee for the first 6 months when bundled with an nbn™ Basic Broadband Plan. Not available in Fixed Wireless or Satellite areas. See Bundle Terms and Conditions for promotional details.

NBN FAST + MOBILE BUNDLE

Offer ends 31 July 2022, unless varied by Southern Phone. Fair use policy applies. A discount of $30/mth applies to the Massive SIM Plan fee for the first 6 months when bundled with an nbn Fast Broadband Plan. Not available in Fixed Wireless or Satellite areas. See Bundle Terms and Conditions for promotional details.