App Tour

Anything an eero user needs to do can be done through the eero App which can be used from iOS (iPhone and iPad) and Android devices. Below are the two general starting points, the Dashboard and the App Menu.

The Dashboard

The eero Dashboard is the starting point when opening the app. From here, users can choose what they’d like to check, manage, and troubleshoot on their eero network.

eero Application

The App Menu

From the App Menu, eero users can navigate to many of the features including guest networks, Family Profiles, settings, and eero Plus.

eero Application

Check the network status

At the top of the Dashboard, users are able to check the status of their network. This message will inform them whether their network is healthy, experiencing an issue with any eeros, or offline.

Network statuses

Everything looks good

This status means that everything on the network is looking good. All the eeros at the bottom of the Dashboard will be highlighted in Green.

Connecting to the internet...

If the network has recently been updated, restarted, or a change has been made, the network will display that it is connecting to the internet. During this time, features such as connected device information and running a speed test are unavailable.

eero Application

If a user sees the message to check a specific eero on their network or multiple eeros, their network is still online but the eeros mentioned/highlighted in Red need attention. The issue can be that they are out of range, unplugged from power, or potentially experiencing a technical issue.

eero Application

When the status shows that the network can’t reach the internet, it means that the Gateway eero is unable to get online. In this scenario, users should ensure their eero is correctly connected to the modem and/or powered on. At this time, the user should also check to see whether or not there is a network outage upstream of the eeros.

eero status states

eero application

Speed Tests

At the bottom of the Dashboard, users can view and access their network speed test results. To launch the Internet Details screen, the user will need to tap on the speed test section. Once open, users can run speed tests to check their download and upload speeds from the gateway eero.

eero Application

If an eero network is offline, it won’t be possible to run a speed test. A user can still view the results of their past 30 tests, but everything else will be greyed out and unavailable until the network is able to return online.

The App

Related

Frequently Asked Questions

Update Existing Wifi Password

Adding An eero Device

Basic Troubleshooting