Priority Assistance

Priority Assistance What Is It?

Southern Phone does not supply priority assistance.

Priority assistance is a service designed to help people with diagnosed life-threatening medical conditions that depend on a reliable home telephone service to be able to call for assistance when needed. 

A customer who is eligible for priority assistance is entitled to prioritised service connection and fault repair of telephone services and improved reliability of services where recurring or multiple faults occur. 

Telstra is currently the only carrier required to offer priority assistance. If Priority Assistance is essential to you it is best you maintain your line rental with Telstra.