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Frequently Asked Questions

Can I choose which offset projects I want Southern Phone to contribute to?

We’re excited to support a range of offset projects and we employ a rigorous selection process when it comes to the eligible carbon offsets we purchase. That means we can’t give you the option to choose which offset projects you support, but we think you’ll like our partners. 


As a customer of a Southern Phone internet, mobile or home plan, you’ll be supporting the following projects: Carbon Conscious Project in WA, the BURN Stoves Project in Kenya and the Ceramic Water Purifiers Project in Cambodia. 

Which Carbon Neutral Projects are supported?

We believe that the projects we’ve chosen will make a real difference. Initially, our pre-purchase obligations have been secured with certificates for the following projects:


Carbon Conscious Capture Project 1 in Western Australia

Southern Phone has pre-purchased and retired Australian Carbon Credit Units (ACCUs) from the Carbon Conscious Capture Project 1, developed by Carbon Conscious Investments Ltd (Carbon Conscious), a member of the Carbon Market Institute and a foundation signatory of the Australian Carbon Industry Code of Conduct.

Carbon Conscious’ reforestation of 5,700 hectares of land in Western Australia, sequesters carbon from the atmosphere following the plantation of more than six million native trees on land previously cleared for dryland cropping and grazing.

This region is recognised as significantly over-cleared, and the reforestation is providing protective habitat for native flora and fauna, reducing wind and water erosion and in some cases reducing soil salinity, as well as providing a useful environment for sheep and honey bees.


BURN Stoves Project in Kenya

Southern Phone has pre-purchased and retired Gold Standard Verified Emissions Reductions (GSVERs) from the  BURN Stoves Project, developed by ClimateCare Limited, who have pioneered carbon finance for community development projects and delivered some of the largest carbon offsetting programs in the world.

The project directly addresses several certified Sustainable Development Goal (SDG) impacts: 1, No Poverty; 3, Good Health and Wellbeing; 8, Decent Work and Economic Growth; and 13, Climate Action.

The BURN Stoves Project provides communities with an efficient cookstove that benefits the environment, creates employment opportunities, promotes business and infrastructure development, and provides cleaner, more efficient cooking options.

The stoves are manufactured at a solar powered factory in Nairobi, which employs more than 100 people. It is important to note that 80% of Kenya’s primary household energy still comes from solid fuel. The majority of this is burnt on smoky open fires and inefficient cookstoves, leading to indoor air pollution causing respiratory disease, and contributing to global climate change.

The stoves sold by the project use 45% less charcoal – meaning families can recover the initial outlay within two to three months of purchase and then save up to $300 in fuel costs every year.


Ceramic Water Purifiers Project in Cambodia

Southern Phone has pre-purchased and retired Gold Standard Verified Emissions Reductions (GSVERs) from the Ceramic Water Purifiers Project, developed by Hydrologic Social Enterprise Company Ltd, a social enterprise which has a mission to ensure all families in rural Cambodia have access to safe, clean drinking water. The use of water purifiers eliminates the need for wood fuel, therefore reducing the depletion of Cambodia’s forest resources, reducing greenhouse gas emissions and improving indoor air pollution.

With the assistance of carbon finance, this project can be economically sustainable and provides a significant improvement in public health and household welfare. This project is expected to provide access to adequate levels of clean drinking water to an estimated 1.7 million people across 312,000 households over seven years. This project directly addresses several of the United Nations Millennium Development Goals (MDGs), including Goal 4 and 7, and especially to halve, by 2015, the proportion of the population without sustainable access to safe drinking water and basic sanitation. It also integrates the principles of sustainable development into country policies and programs and seeks to reverse the loss of environmental resources while also reducing child mortality, improving maternal health, combating disease, and ensuring environmental sustainability.

I’m not interested in contributing to sustainability initiatives.

We understand that while many customers care about shaping a more sustainable future, others don’t. That’s why we have included Carbon Neutral in your plan at no additional cost to you. 

Is Carbon Neutral really included in my telco products without cost to me?

Carbon Neutral is included in your plan at no additional cost to you. 

Can I get a discount on my telco bill rather than Southern Phone contributing towards carbon offset projects on my behalf?

Because the cost is not included as part of your plan price, no discount is available. We don’t pass on carbon offsetting costs to Southern Phone customers. It’s included at no extra cost to you as our way of giving back to you and helping support a more sustainable future.  

What’s a carbon offset? 

Carbon offsets are units or ‘credits’ that represent reductions or removals of greenhouse gas emissions from the atmosphere. A carbon offset unit may be created by undertaking certain projects, which have the effect of removing greenhouse gas from the environment. Each carbon offset unit represents the removal of one tonne of carbon dioxide equivalent (tCO2-e) from the environment.

What are the carbon-producing processes that are being offset?

If I move home or change plans, do I need to do anything to continue with Carbon Neutral?

You don't need to do anything. Carbon Neutral is included as standard and will continue as normal whether you change plans or move home.

What does it mean to retire carbon offsets?