Frequently Asked Questions

Why is my invoice due date changing?

Why will my next billing period be shorter?

I have direct debit set-up, do I need to make any changes?

I have auto BPay set up, do I need to make any changes?

What date are you moving me to?

When will the new due date be?

I don’t want to my invoice due date to change, can I opt out?

How will my services and plans be affected?  

Will this cost me more?

When will I get my new invoice?

If I want to opt out, how long do I have?