We have redesigned our bill to ensure it is easy and simple to understand.
We have created a handy step by step guide to your Southern Phone bill that explains how services, charges, billing periods and payment methods are displayed on your bill.
Video guide of your bill
You can also watch our video which walks you through reading your bill and explains the information provided in each section of your bill.
Pro rata
On your first bill of a new service, you may see two Plan Fees. The smaller plan fee shown is a partial month, or pro rata plan fee. This once-off fee covers the period from the first day the service was active through to start of your billing cycle.