Help and Support | Help | Southern Phone

3G is switching off, your device may not work.

How can we help?

Hold on. We are loading the help topics for you. ...

My Account

Manage all your services easily within the My Account portal.

Service Status

Check if there are any planned or unplanned disruptions impacting your mobile, internet or home phone service.

More help

Home Phone Icon

Call Us

We're here 8am to 6pm AEST Monday to Friday, except for public holidays.

Activate your SIM or eSIM

Activating your SIM card & eSIM is quick and easy. Get started today.

Payment Extension

Need more time to pay?

Request a payment extension

Accounts & Billing Icon

Pay your bill

Make a one-off payment to your bill.

Family, mother grandfather and child looking at content on a phone

Staying Safe Online

Here is some information to help you understand how to protect yourself, your family and others from harmful online content and keep your devices secure when you’re online.