Available in these great value plans:

$55per month

Unlimited Local Calls

Unlimited National Calls

Min. cost over 24 months$1,379

Use your nbn™ connection for a new phone line

Have you recently been connected to the nbn™ network and just need a home phone plan? Choose from our great value plans, or check out our nbn™ bundle options for more savings!

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Got Questions?

Learn about what nbn™ is, and how it's installed on our nbn™ Explained page. nbn™ Explained

Can I get nbn™?

View our coverage map to see whether your area has access to nbn™. nbn™Coverage Map

Bundle and Save!

Looking for more than just a phone plan? Why not bundle your home phone and broadband and save! Check out the options today.

Home Phone, Mobile and Broadband Bundle Home Phone and Broadband Bundle

Things You Should Know

Information About This Service
nbn™ Connection

This an nbn™ home phone only service. nbn™ is not available in all areas. nbn™ home phone plans are only available on fibre connections.

Bundling

There are no bundling requirements.

Minimum Term

The minimum term is 24 months.

Equipment
An nbn™ termination device will be installed in your home.
    Home Phone Plan Inclusions
    • Unlimited call credits as specified in the table above
    • Fair Use Policy applies to unlimited calls. Please see our website for details
    Home Phone Plan Exclusions

    Calls to 13 and 1300 numbers, calls to premium numbers and international calls are not included in unlimited calls.

    Changing Your Plan

    You may change your plan once per month (e.g., from $55 to $65 per month) without charge. You cannot move below the original plan you purchased.

    Information About Pricing
    Minimum Monthly Charge

    The minimum monthly charge is the plan fee as specified in the table above. Minimum cost over 24 months is specified in the table above.

    Early Contract Termination Fee

    An early exit fee applies if the services are not connected for 24 months. This exit fee is $20 multiplied by the months left on the 24 month contract. The maximum exit fee is $480.

    Fixed Line Call Charges
    • Local calls and national calls are not charged
    • Calls to 13 and 1300 numbers are 40 cents
    • On the $55 plan, calls to mobiles are 37 cents a minute capped at $1.49 for 10 minutes
    • On the $55 plan, there is a 39 cent connection fee for calls to mobiles
    • There is a 39 cent connection fee for international calls. For international call rates please see our website
    Activation Fee

    A $59 service activation fee applies. You will only be billed when your nbn™ provisioning is successful. This fee is waived if you already have a broadband service with us.

    Relocation Fee

    A relocation fee of $59 applies to service relocations should you move address. An nbn™ service can only be relocated if nbn™ is available at the new address. If nbn™ is not available at the new address we will discuss your options with you at the time.

    Incorrect Callout Fee

    If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

    Billing

    Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us.

    Your service is invoiced on the same date each month. The monthly plan fee is charged in arrears. Your first invoice will include the plan fee for the days between service activation and your first invoice date. Your first invoice will also include any activation fees.

    Other Information
    Customer Service Guarantees (CSG) on nbn™

    The phone service is not covered by the Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 which can be found at acma.gov.au

    Priority Assistance and Medical Services

    The phone service must not be relied upon for priority assistance, critical medical services, emergency calling or similar services.

    Battery Backup

    You are responsible for replacing the batteries in the nbn™ backup unit. We will pass through all alarms we receive from nbn™ to you.

    Obtaining Data Use Information

    To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

    Customer Service

    For customer service please call us on 13 14 64.

    Dispute Resolution

    If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us.

    This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.

    Customer Service

    For customer service please call us on 13 14 64.

    Obtaining Data Use Information

    To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

    Dispute Resolution

    If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.

    Critical Information Summary