Available in these great value plans:

$0Call Credit

$29

per month

Min. cost over 6 months$174

$49Call Credit

$49

per month

Min. cost over 6 months$294

$59Call Credit

$59

per month

Min. cost over 6 months$354

$100Call Credit

$79

per month

Min. cost over 6 months$474

$140Call Credit

$99

per month

Min. cost over 6 months$594

$200Call Credit

$129

per month

Min. cost over 6 months$774

It’s about Home Choice

Our home phone plans are all about choice. With seven great value plans to pick from, ranging from line-rental only for just $29, up to our $129 plan which includes $200 worth of calls. All plans feature the same fixed costs for local, long distance, mobile and international calls, line-rental included, and a host of great features to make calling easier.

Bundle and Save!

Looking for more than just a home phone plan? We've got great bundles available that combine broadband with home and mobile phone services.

Home Phone, Mobile and Broadband Bundle ADSL Broadband Bundle

Things You Should Know

Information About This Service
Fixed Line Service

Home Choice is a postpaid fixed line plan.

Minimum Term

All Home Choice plans have a 6 month contract period.

Your Plan Credit Inclusions
  • Call credit to the value specified in the pricing table above. 
  • All calls (excluding calls to 13 and 1300 numbers) to mobile, national and international numbers are included in call credit.
  • You can upgrade to a plan with more call credit at any time at no charge. You may also change your plan to a lower monthly fee at any time with no charge. Any unused credit expires each month.
Plan Exclusions
  • Calls in excess of your plan credit, calls to 13 and 1300 numbers and all other services not specified as being included in the monthly credit. (e.g., Messagebank and handset rental).
  • The $29 plan has no call credit inclusion. Charges apply for all calls specified under the heading ‘Information about pricing’.
Information About Pricing
General Info

Your minimum monthly charge is the plan fee as specified in the table above. If you use more than the monthly call credit or use services not included in the credit you’ll have to pay more than the plan fee.

Early Contract Termination Fee

If you break the 6 month contract, an exit fee of $99 will apply.

What it costs for basic use on this plan
  • The cost of a local call is 22 cents
  • A 2 minute national call is 95 cents
  • A 2 minute call to an Australian mobile is $1.19
Call Charges
  • Local calls 22 cents
  • Calls to mobiles 37 cents a minute capped at $1.49 for 10 minutes
  • National calls 25 cents a minute capped at $1.98 for 1 hour
  • Calls to 13 and 1300 numbers are 40 cents
  • For international call rates please see our website
  • A call connection fee of 45 cents applies to all international, national and calls to mobiles. These calls are charged in per minute blocks
Activation & Connection Fees

There is no fee if you are transferring an existing fixed line connection from another provider. A connection fee applies for a new fixed line connection.

Incorrect Callout Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

Billing

Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us.

If you have only one service with us, you may receive your bill every two months, otherwise your service is invoiced on the same date each month. If you do receive your bill every two months and prefer to receive it monthly, please call 13 14 64 and request this change. The monthly plan fee is charged in advance. Your first invoice will be for more than the monthly plan fee because it will include the plan fee for the days between service activation and your first invoice date plus the plan fee for the next full month.

Other Information
Obtaining Data Use Information

To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

Customer Service

For customer service please call us on 13 14 64.

Dispute Resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical Information Summary below.

Critical Information Summary