- Vodafone Voicemail - How to set up
From your mobile phone:
Key in 121 and press the send key
When asked, record your name after the beep and then press #
If you need to reset your Voicemail go into you phone settings and cancel all diversions. Then enter 1211, this resets the diversion to voicemail
- Vodafone Voicemail - How to personalise your voicemail greeting
When people call you, its your voice they expect to hear. To personalise your
voicemail, you can either record your own greeting or use one of our prerecorded
To personalise your voicemail greeting:
Key in 121 and press the send key
Press 1 to record your personal greeting or press 5 to hear the prerecorded
greetings and make your choice
Follow the voice prompts to record your personal greeting, then press #
To end, just hang up
Here's a tip on what to say if you're not sure... Hi, this is (your name). I can't take your call just now, but if you leave a message with your name and number after the tone, I'll get back to you soon. Thanks for calling. Bye.
- Vodafone Voicemail - How you'll know when you'll get a message
When you get a voicemail message, you'll get a message sent to your mobile telling you that voicemail has been received and how many messages there are. (If your mobile is switched off, you'll receive your voicemail alert when you switch it back on).
You can listen to your voicemail messages whenever you like.
To listen to your messages from your mobile:
Key in 121 and press the send key
You'll hear a summary of how many new and saved messages you have
Messages will be played individually with the time and date received
After each message you can select from the following options:
Press 1 to hear the message again
Press 2 to save the message
Press 3 to delete the message
Press # to skip to the next message
After returning a call, press ## to review the rest of your messages
To end, just hang up
TIP: We automatically set your call diversion to voicemail when your service was activated. If you haven't called 121 to set up your voicemail service, it will call you when a message is received in your voicemail box. You will need to set up your voicemail
service to listen to the message.
- Voicemail - What happens if you hang up before listening to all your messages?
If you hang up while listening to your voicemail messages and you still have unplayed messages, you won't receive another voicemail alert message until someone else calls to leave you a message. If you want to avoid this, simply listen to all your messages
before you hang up.
If you accidently delete a message:
The first thing is don't panic and don't hang up!
Simply listen to your remaining messages, then:
Press * to return to the main menu
Press 1 to hear your messages again. Your deleted message/s will be played after your new and saved messages.
Press 2 to save each deleted message
- Voicemail - Removal
I have Voicemail on my GSM phone but do not want it. How do I remove it?
Remove Voicemail by dialling ##002# on the handset.
- Telstra Messagebank - How to personalise your greeting
To personalise your Messagebank greeting:
Key in 101 and press the send key.
Press 3 to go to Mail Box setup.
Follow the voice prompts to record your personal greeting.
- Telstra Messagebank - How you'll know when you get a message
When you get a Messagebank message, your mobile will tell you it has been received and how many messages there are. (If your mobile is switched off, you'll receive your Messagebank alert when you switch it back on).
You can listen to your messages whenever you like.
- Telstra Messagebank - How to listen to your messages from your mobile
Key in 101 and press the send key.
You'll hear a summary of how many new and saved messages you have.
Just follow the voice prompts to listen to your messages.
- Telstra Messagebank - What happens if you hang up before listening to all your messages?
If you hang up while listening to your messages and you still have unplayed messages, you won't receive another Messagebank alert message until someone else calls to leave you a message. If you want to avoid this, simply listen to all your messages before you hang up.
- Optus Voicemail - Setting and Cancelling Diversions
To adjust your call diversion settings to voicemail simply dial the below:
All Conditional - Busy, No Reply and Unreachable: Dial ** 004 * 321 # Call
Only Busy: Dial ** 67 * 321 # Call
Only No Reply: Dial ** 61 * 321 # Call
Only Unreachable: Dial ** 62 * 321 # Call
Unconditional: Dial ** 21 * 321 # Call
Cancel Diversions to VoiceMail: Dial # # [divert code] # Call
(eg: to cancel all conditional Dial # # 004 # Call)
SETTING AND CANCELLING DIVERSIONS WHEN OVERSEAS
As above but replace 321 with +61411000321
- Can I receive and read an incoming SMS when browsing?
Your phone can receive an incoming SMS during a browser session, however to read incoming SMS messages you will need to terminate your respective GPRS or 1xRTT session.
- Can I receive incoming calls when browsing?
Yes. If a call is made to your phone whilst browsing, your phone will ring and the screen text will be replaced with or or the like.
You can select to or the call.
If you choose to the call your browser will be deactivated.
If you choose to the call you will automatically be returned to the screen you were browsing before the call was received.
- Call Diversion - Charges
If I divert my home phone to my mobile what will I be charged?
The charge is the standard per minute rate plus flagfall for a call from your home phone to a mobile.
- Porting Your Number
What is porting? This refers to the portability of your mobile number. This means that you can change to Southern Phone from another company without loosing your existing mobile number.
- Unsuccessful Transfer
There could be any number of issues causing an unsuccessful transfer of your mobile number.
Incorrect date of birth - The date of birth you have given us does not match the date of birth held by your previous provider for the mobile number you are trying to transfer. You will need to provide us with the date held by your previous provider.
Incorrect account number - If the account number does not match your mobile phone number and date of birth held by your previous provider then this will result in the transfer process failing. We will need an accurate account number.
Unallocated mobile number - If your mobile number that you are transferring does not exist the transfer will fail. You may have simply given us an incorrect number. Another instance could be that your prepaid mobile service provider has disconnected your number as a result of your not having recharged your account for a period of time. We may be able to provide you with a new number.
- How much data is used?
Downloading music, video files, podcasts and games can use a lot of data. Sites that allow you to watch video streaming can also eat up your available usage as can downloading popular games.
Here‚Äôs how much data you are likely to use:
Emails are around 100 kilobytes (KB) of data each.
Web pages are about 100KB each.
Videos are roughly 1000KB or 1 MB (megabyte) per clip.
Downloading a song is roughly 5MB and an album is likely to be more than 50MB.
Average Instant Messenger Sessions are 100KB each.
- SMS - I am unable to send an SMS
Do you have coverage?
You will need to check that your message centre number is correct. On most phones you need to go into Text Message Settings.
For Optus network services the message centre number should be +61411990001.
For Vodafone network services the message centre number should be +61415011501.
For Telstra network services the message centre number should be +61418706700.
- Vodafone Voicemail - How to access voicemail from overseas
Dial +61414121121 You will need to know your 4 digit pin number that you selected when originally setting up your voicemail box.
- SIM Card Error Messages
If you see one of these messages on your mobile display: "BAD CARD" or "SIM ERROR" your SIM card may be damaged or defective.
Check that the SIM Card has been inserted into the phone correctly and also blow air into the area where the SIM card goes to ensure there is no dust/dirt there.
If the problem still occurs check if prior to joining Southern Phone you were on a prepaid deal with another provider.
When you have purchased a prepaid package (phone + SIM Card,) the Network provider locks the phone to their network. In most cases they will charge you to unlock the phone to allow you to use another network. This charge may vary depending on how long you have had the phone. You will need to contact their previous provider to find out if the phone is locked and if so how much it will cost to get the SIM restriction lifted.
If the error message continbues please call us on 13 14 64.
- How are web browsing sessions terminated?
Browsing sessions (also called GPRS sessions) are predominantly initiated by applications on the mobile device eg the WAP browser of MMS applications.
Typically the use of one of these applications results in a GPRS session being initiated/disconnected.
However, some sessions are user activated eg connecting the laptop to the internet by using the handset as a modem, in which case the network has a timeout for inactive sessions, where the user forgets to terminate the session.
- What is WAP (Wireless Application Protocol)?
WAP is an application protocol that allows users of WAP-capable mobile phones and other "small screen" handheld devices (eg PDAs) to access server based information.
It provides access to specially formatted Internet-style content. Most devices/handsets available on the market now are capable of accessing WAP via WPD.
WAP-enabled devices contain a "browser" (conceptually similar to, Internet Explorer) that interprets and formats information down loaded from WAP-specific Internet sites.
Once a handset is configured (either by using OTAC (over the air configuration) or manual programming), and has been activated on the WAP gateway, it will enable access to WAP content as provided. Note however, WAP does not access the entire Internet, only those pages coded in WML (Wireless Markup Language).
- MMS - What is MMS (Multimedia Messaging Service)?
MMS enables mobile phone users to send any combination of text, photos, pictures, video or sounds to other phones or email recipients. If the recipient of an MMS does not have an MMS capable device, or do not have this facility provisioned on their service, an SMS will be sent containing a link to a website from where the message can be retrieved.
- MMS - What is the maximum KB size MMS that can be sent?
The current messaging limit is 300KB per message, however some handsets may have further size limitations. Consult the handset user guide, or manufacturer's website for further information.
- MMS - What does an MMS cost?
Please refer to the plan details in the mobiles section for MMS charges.
- Using a handset/PDA as a modem
Some handsets and PDAs when linked to a laptop or computer can be used as a modem to access the Internet. Connectivity between handsets or PDAs and laptop or computer is possible using Bluetooth, Infrared or data cable connectivity. Options vary depending on the respective handset capability.
- Using a datacard
A datacard plugged into a PCMCIA port on a laptop can also be used to access the Internet.
- Blackberry - Can you use the Blackberry email service with Southern Phone?
No. Southern Phone Mobile does not support connection to the blackberry email environment. That is, they will no longer be able to send/receive email via the Blackberry email application.
- Blackberry - What features will work
This is dependent on the features of the Blackberry handset, which in-turn varies depending on the handset model and software version. Depending on these aspects, a Blackberry handset can support HTML (internet) browsing, Internet connectivity, and MMS messaging, as well as voice.
- Blackberry - Does Southern Phone support Blackberry handsets?
Southern Phone supports Blackberry handsets where they are used for voice, internet connectivity and MMS messaging only. We do not support the Blackberry email application.
- Optus Voicemail - Setting up
A recorded voice will then guide you through the Voicemail tutorial.
This will assist you to:
- Change your user setting and record your personal greeting.
- Change your Voicemail PIN code.
- Record your name.
- You will be asked to customise your PIN, name and greeting.
- Initially your PIN will be sent in an SMS message to your handset. You will need to
reset it to a 4 to 9 digit number of your choice.
- You must complete the tutorial in full to ensure the VoiceMail box is set up.
- Your diversions to VoiceMail have been set on the Optus network. However,
please ensure your handset diversions have been set according to the handset
Manufacturerâ€™s user guide.
- Optus Voicemail - Message Retrieval
Your messages will be played in the order in which they were received.
After each message, follow the recorded voice prompt options menu.
- Call Diversion - Diverting Calls to Voicemail
When your phone is switched off or you're on another call, calls will be instantly diverted to your mailbox.
Call diverting is also handy when your busy, unreachable or simply don't want to answer a call.
To activate Call Diversion press **004*321# and press the send key (The send key is usually the green key you use to make a call after dialling a number.)
To deactivate all diversions to voicemail, press ##002# and press the send key.
- Call Diversion - Extending the ring time before a call is diverted
When activated, your mobile phone is set to ring for 15 seconds before being diverted to your Voicemail service. If this is too short or too long, you can change the time in intervals of 5 seconds, any where from 5 - 30 seconds.
Simply replace the xx with a multiple of 5. For example: **61*321**30# will make the mobile phone ring for 30 seconds before it diverts the call to Voicemail
- Vodafone Voicemail - How to extend the ringtime
30 is the MAXIMUM ring time.
- Optus Voicemail - Other Useful Tips
When retreiving VoiceMail messages you can press:
7 To replay the current message
4 To copy this message to another person
3 To delete the current message and go to the next
6 To return this call (within Australia)
5 To save this message and go to the next
* To return to the previous menu