Any Call Barring options you may have already setup may continue to be used overseas if the local network there offers the same options.
However, remember to de-activate any international call barring you have set before you leave Australia.
How you will be billed
No special billing arrangements are needed to use International Roaming and there are no additional connection or monthly access fees for having International Roaming capability.
All charges are billed directly to your mobile account in Australian dollars. The length of your trip, the time it takes the overseas network you were in to process billing information and the time at which your mobile bill is issued will determine when your International Roaming charges appear on your account. Please note: This could be 3 months after you return from overseas.
Charges for redirecting incoming calls to your roaming location will appear in the month the calls were received.
Emergency calls - dial 112
In the case of an emergency dial 112. This will connect you to the Emergency Services in the country you are in if it has a GSM network. You do not even have to have a SIM card in the phone - it will work provided the phone is working, there is a GSM signal and the battery is charged and attached.
Just before you go
As the rates for making and receiving calls using International Roaming overseas can be high and do vary considerably between countries, please ensure that you check the rates on www.southernphone.com.au before you leave. Make sure you deactivate any International Call Barring settings before you leave (refer to Call Barring).
- To make a national fixed line call within an overseas country, enter:
[Local Area Code] [Local Phone Number] [SEND]
Make sure you dial the complete local area code when dialing a local fixed line number whilst on an overseas network.
For example: If you are still in Australia and want to dial a local fixed line number in New Zealand (say 1234 5678) with a Local Area Code of say 011 then you would dial 0011 64 11 1234 5678. (Note: you don't need to dial the "0" in front of the Local Area Code if it has one).
If you are actually in New Zealand, and want to dial the same number, you would dial 011 1234 5678.
(Note: Dial the "0" in front of the local area code if it has one)
- To make a call to a National Mobile within an overseas country, enter:
[Local Mobile Number] [SEND]
Make sure you dial the complete local mobile number when dialing a local mobile number whilst in an overseas network.
For example: If you are still in Australia and want to dial a local mobile number in New Zealand (say 0410 111 222) the phone number you dial would be 0011 64 410 111 222 (Note: you don't need to dial the first "0" in front of the mobile number). If you are actually in New Zealand, and want to dial the same number, you would dial 0410 111 222. (Note: you would dial the first "0" in front of the mobile number).
To make an international call to a fixed line phone, enter:
[+] [Country Code] [Area Code] [Local Phone Number] [SEND]
When using a GSM mobile phone in supporting networks around the world, if you enter a [+] at the start of the international number you dial, this will automatically tell the network you are on to apply the local IDD access code for the country you are in.
For example, if you are in Australia and want to call a fixed line number in New Zealand e.g. 0011 64 11 1234 5678 from your GSM mobile, all you need do is dial +64 11 1234 5678 and the network will automatically put the IDD Access Code (0011) in front of the number you dial.
TIP: This is extremely useful when you are travelling as now you don't need to know what the local IDD Access Codes are for each country you are in: Just dial [+] and the network does it for you!
Similarly, to make an international call to a fixed line phone from your GSM mobile, make sure you dial the plus [+] then the country code of the country you wish to dial then the Local Area Code within the country you wish to dial (remembering to leave off the first "0" in the country code if it has one) and then the complete local phone number.
For example: If you are still in New Zealand and want to call back to a local number in Melbourne (Area Code 03) 8765 4321 you would dial +61 3 8765 4321. (Note: you wouldn't dial the "0" in front of the local area code for Melbourne).
To call another International Roaming user anywhere in the world including the country you are presently roaming in.
If the Australian mobile phone number of the person you are calling is 0418 123 456 and you want to call this number when you are overseas then you need to dial it as if you are making an international call to the number in Australia, e.g. +61 418 123 456.
Remember to delete the "0" at the beginning of the mobile number.
- To make a national fixed line call within an overseas country, enter:
How International Roaming works
When you arrive at your overseas destination and provided International Roaming capability is activated on your service, just turn on your phone, wait for approximately 30 seconds and you'll be automatically connected to a local network that has an international roaming agreement.
There are often a number of networks in a country that have a roaming agreement so you can select the one you want. For information on how to select different networks please consult the owner's manual for your phone.
Some phone models may not automatically connect to an overseas network, and may need to be manually ?Logged On" to a local network in the country you are visiting. Please refer to your phone's owner's manual for instructions on how to do this.
How do I activate International Roaming for my mobile service?
To activate international roaming, simply contact us via live chat on our website or call 13 14 64. Remember to call before you go overseas to ensure you have international roaming capability.
Using Voicemail overseas
Forwarding Calls to Voicemail
You will need to set your service, using your handset, to forward All Call to your Voicemail service in order to use Voicemail to receive messages while roaming (see note below).
To do this enter:
[#] [#]    [#] [SEND]
(this removes all three variable diversions to Voicemail)
[*] [*]   [*]    [#] [SEND]
You can activate and de-activate call forwarding to Voicemail as you need to, provided you are in a coverage area and the overseas network supports Call Forward functionality.
To de-activate unconditional call forwarding to your Voicemail at any time overseas enter:
[#] [#]   [#] [SEND]
To re-activate unconditional call forwarding to your Voicemail at any time overseas enter:
[*] [*]   [*]    [#] [SEND]
When you return to Australia and are in an area where mobile phone usage is permitted, enter:
[#] [#]   [#] [SEND]
To re-establish all three (3) original variable diversions to Voicemail you cancelled before you left Australia, enter:
[*] [*]    [*]    [#] [SEND]
Note: Call forwarding to Voicemail on Busy?and Ring No Answer will not operate when roaming. Switched Off / Out of Range can also be unreliable. Your best option to receive all messages whilst roaming is to unconditionally divert to Voicemail before you leave Australia.
To retrieve messages (and you have set unconditional call forwarding), enter on your phone:
[+] followed by the Australian Country Code  
then your mobile number (delete 0 at the beginning of the number, i.e. 418 111 111) [SEND]
When you hear your greeting press [#] to interrupt, you will then be prompted to enter your
Voicemail PIN [Enter Your PIN] followed by [#] again and then you will be able to listen to your messages or access other Voicemail menu options as per usual.
To set your Mailbox PIN access your mailbox via your handset, press 9 to go to the Main Menu, press 3 to go to Mail Box Set Up, press 3 to Set your PIN enter your chosen PIN number.
Voicemail retrieval charges In addition to the international roaming call charge that will apply for the call to your Voicemail service you will be charged the standard Voicemail retrieval rates for retrieval of your messages.
Using SMS (text messaging)
Provided you are in a coverage area, connected to a network that Southern Phone Mobile has a roaming agreement with and the network chosen offers SMS, SMS should work just like it does on your Southern Phone Mobile service at home (although different charges apply).
However, remember when sending an SMS message you will need to add the international country code for the destination of the SMS. Enter then (the international country code) followed by the mobile number, deleting the 0 at the beginning of the number, e.g. +61 419 000 000.
If you are replying to an SMS message using the menu option on your phone you won't have to input the reply number, as the network has automatically applied the international codes required when it transmitted the original message to your phone. If accessing stored numbers in your phone to send a message, make sure they include the necessary international codes.
TIP If you travel overseas often, it is worthwhile to spend the time to convert the numbers in your mobile phone book to international format. i.e. enter
[+]   and the [Area Code] [Delete the first 0]
in front of all Australian fixed line numbers, and enter
[+]   and [Delete the first 0] in front of all Australian mobile numbers.
The numbers will work in Australia as usual but by doing this, there is the added advantage of never having to amend the numbers in your phone book to add the [+] and the relevant country code when you are overseas.
Calls from Australia
Callers from Australia simply dial your mobile number as if you are in Australia.
Callers from Overseas
Callers from overseas make an international call to you as if you are in Australia, even if you're in the same country as they are. To do this they will enter:
[+]   [Your Mobile Number] [SEND]
Please note: people calling you do not dial the first digit 0 of your mobile number.
Understanding your call charges
International Roaming calls made and received overseas are GST free.
Out going call charges
Calls (including sending SMS messages) you make from overseas (outgoing calls) are charged at the rate of the overseas network operator you are using, plus any applicable surcharges.
Incoming call charges
When you receive a call from Australia, the person who calls you pays for a mobile call to your number in Australia and you pay for the call to be re-directed from Australia to the country you are in at the Southern Phone Mobile international call rate for that country.
The international call rate applied is the normal Southern Phone 0011 International call charge plus any applicable surcharges.
In some countries, (e.g. Hong Kong and Singapore), you may also be charged airtime rates for the incoming calls by the overseas network you are roaming on.
People calling your number from outside Australia are, in addition, charged the applicable international rates to call Australia from the country they are in by the network they are using.
In most cases, call forwarding options for overseas networks are similar to those you currently use on your Southern Phone mobile service. Note however that Call Forward may not work on all overseas networks.
Always remember to include the country code when entering the number to which you are forwarding calls.
The following example shows how you set-up call forwarding to your London hotel if you are in London.
Forward calls on "Busy"
To forward calls to your London Hotel, only when your phone is busy, enter:
[*] [*]  
(call forwarding code for Busy) then
[*] [+]     
(UK International Country Code and London Prefix without the 0) then
[London Hotel Phone Number] [#] [SEND]
This would incur the Southern Phone Mobile international call rate to the UK, plus the local network operator's call forwarding charges. London Hotel Phone Number Forward calls on Ring No Answer
To forward all calls to, for example, an answering machine in Melbourne when your phone rings but goes unanswered, enter:
[*] [*]   [*]
(call forwarding code for No Answer)
[+]   
(Australian International Country Code/Melbourne Area Code without the 0) then
[Local Phone Number] for the answering machine [#] [SEND]
[*] [*]   [*] [+]            [#] [SEND]
This would incur Southern Phone Mobile international call rate to the UK, plus the local UK network operator's charge for forwarding the call back to Australia.
If your mobile phone isn't working properly, there is often a simple reason why. Check through this list of common faults that could be hampering the operation of your mobile phone.
- Check antenna is properly connected.
- Check your mobile SIM card is correctly inserted.
- Check whether you are in a selected local digital network's coverage range (i.e. check the signal strength on your phone if that is provided).
- Is your phone connected to the local network? (i.e. is there a network name displayed on the screen of your phone?)
- Are there any call forwarding or call barring settings on your phone preventing you from making or receiving calls?
- Are you inputting the necessary codes when making national and international calls?
- Have you set your phone correctly to access Voicemail?
Lost or stolen phone
If your phone or mobile SIM card is lost or stolen, contact Southern Phone Mobile Customer Service on +61 2447 47100. Your SIM card and phone should be PIN protected so it cannot be misused. To set the PIN for your phone, refer to your phone user manual. Please ensure your PIN is not stored with your SIM card.
How much does it cost?
The charges for calls made overseas are set by the overseas carriers and can be extremely expensive – for example, up to $10.00 per minute. To avoid bill shock, we recommend you get a local sim card in the country you travel to, you can buy a prepaid sim at the airport when you arrive.
Charges for calls made and data used overseas are not included in the credit that comes with your plan.When overseas you will have to pay for all calls to and from your mobile. That is, both incoming and outgoing calls. You also have to pay for all data used, both incoming and outgoing. Our automatic barring system will not work while you are overseas so we recommend you bar data on your service before you go.