• What choices do I have on direct debit?
  • Can I put my arrangement on hold or skip a payment?
  • Can I make changes to my periodic payment?
  • Will I be charged a fee if my payment dishonours or is declined?
  • Will I still get my bill if I pay via a due date arrangement?
  • What if I don't agree with the amount due?
  • Can I cancel the direct debit arrangement if I change my mind?