Big plans that offer big value for families

S

50GB

Unlimited Local Calls
Unlimited National Calls

$100 talk & text credit
200MB mobile data + Data BoostShow available phones

50GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$79

per month

Min. cost over 24 months$1,970

Cost of 1MB data$0.0010

M

200GB

Unlimited Local Calls
Unlimited National Calls

$100 talk & text credit
200MB mobile data + Data BoostShow available phones

200GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$89

per month

Min. cost over 24 months$2,210

Cost of 1MB data$0.0003

XL

500GB

Unlimited Local Calls
Unlimited National Calls
Unlimited Calls to Mobiles

$400 talk & text credit
1GB mobile data + Data BoostShow available phones

500GB monthly data

25/5Mbps included
boost up to 100/40Mbps

$109

per month

Min. cost over 24 months$2,690

Cost of 1MB data$0.0002

XXL

1000GB

Unlimited Local Calls
Unlimited National Calls
Unlimited Calls to Mobiles

Unlimited talk & text credit
2GB mobile data + Data BoostShow available phones

1000GB monthly data

25/5Mbps included
boost up to 100/40Mbps

$129

per month

Min. cost over 24 months$3,170

Cost of 1MB data$0.0001

What is our nbn™ Family Pack plan?

The nbn™ Family Pack is the ultimate way to connect the whole family, combining a nbn™ high speed broadband connection, home phone line with unlimited call inclusions depending on the plan you purchase. Choose from one of these great value plans to suit your family’s needs and start saving today!

Add a 10" Tablet for $9.95 per month!

LIMITED TIME ONLY

Add a 10" Samsung Galaxy Tab 4 to any plan for $9.95 per month on a 24 month contract. This fantastic Android based tablet is perfect for family gaming and browsing!

Speed Boost

You'll receive either 12/1 Mbps or 25/5 Mbps speed connection depending on which plan you choose. If you’d like to boost your speed further, each speed boost is an extra $10 per month. A change of speed fee of $35 applies for existing connections wishing to boost speed. Plan speeds are shown in downstream/upstream format and are theoretical network maximum speeds. Speeds may vary due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment. *50/20Mbps and 100/40Mbps speeds are only available on Fibre Connections.

nbn Speed Boostnbn Speed Boost
Powered by nbn

Got Questions?

Learn about what nbn™ is, and how it's installed on our nbn™ Explained page. nbn™ Explained

Can I get nbn™?

View our coverage map to see whether your area has access to nbn™. nbn™Coverage Map

ADSL Modem

Included! Wi-Fi Modem

A Wi-Fi modem allows you to connect multiple devices to the internet at the same time. Connect your mobile, laptop, tablet, printers and other devices.

Our expert Tech Support Team are on call to help with any questions you have.

Home Phone

Your home phone will be connected via your nbn™ line and includes unlimited local and national calls. Upgrade to the $99 or the $109 plan and receive unlimited calls to mobiles within Australia.

Home Phone

Mobile Phone Included

Choose from a range of mobile handsets available on this plan. Value options start at $0 per month or upgrade to a model that is better suited to your needs. Click the link 'view available phones' link in the table above.

Mobile Phone Included Mobile Phone Included Mobile Phone Included

Data Boost

If you use more than your included data during your billing month, we'll automatically BOOST your data by 1GB for $10! For more info visit our Data Boost page. The cost of a 2 minute call is $2.38. An SMS costs 25 cents. Mobile data in excess of the plan allowance costs $10 per 1GB up to 3GB additional and then 5 cents per MB with a minimum charge of 25 cents.

Data Boost

Things You Should Know

Information About This Service
Service Information

This is an nbn™ broadband, home phone and mobile phone service. nbn™ is not available in all areas.  The $129 bundle is only available on the Optus 3G mobile network.

Bundling

This service bundles your broadband, home phone and mobile phone.

Minimum Term

A 24 month contract applies.

Equipment

An nbn™ termination device will be installed in your home. A Wi-Fi modem is included.

Broadband Plan Inclusions
  • Monthly broadband data allowance as specified in the table above.
  • Line speed as specified in the table above
Home Phone Plan Inclusions
Home Phone Plan Exclusions

Calls to 13 and 1300 numbers, calls to premium numbers and international calls are not included in unlimited calls.

Mobile Phone Plan Inclusions
  • National calls to landlines and mobiles
  • Voicemail
  • SMS and MMS
  • Mobile data as specified in the table above
Mobile Phone Plan Exclusions

Your credit does not include:

  • International calls
  • Text and calls to premium numbers
  • Directory assistance, calls to satellite phones
  • Calls made and received while you’re overseas and 
  • All other services not specified as being included in the monthly credit
Free SMS Alerts

We will send you free SMS alerts to notify you when you reach 50%, 85% and 100% of your monthly call credit and data allowance. There may be a delay of up to 48 hours with these SMS alerts.

Changing Your Plan

You may change your plan once per month (e.g., from $79 to $89 per month) without charge, as long as it does not also mean a change of line speed. You cannot move below the original plan you purchased. For details about line speed changes and fees please see details under heading ‘Line Speed Change Fee’.

Broadband Data

Both data downloads and uploads are counted in the monthly data usage allowance. Once you have reached your monthly data allowance, speed is reduced to 256/256Kbps for the remainder of the billing period. Plan speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment. The renewal day for your monthly data download quota is the first day of the month.

Information About Pricing
Minimum Monthly Charge

The minimum monthly charge is the plan fee as specified in the table above. Minimum cost over 24 months is specified in the table above.

Early Contract Termination Fee

An early exit fee applies if the services are not connected for 24 months. This exit fee is $39 per month. The maximum exit fee for this plan is $936 plus any outstanding mobile phone handset repayments.

What it costs for some basic use on this plan from a mobile phone
  • A 2 minute standard call is $2.38
  • SMS is 25 cents
  • Mobile data in excess of the plan allowance costs $10 per 1GB up to 3GB and then 5 cents per MB with a minimum charge of 25 cents

If you restricted your use solely to standard national mobile calls each of 2 minutes duration you could make the following number of calls within your included value each month:

  • 42 x 2 minutes calls with $100 of call credit
  • 84 x 2 minute calls with $200 of call credit
  • 168 x 2 minute calls with $400 of call credit
Mobile Call Charges

These are the main charges used to calculate your usage for your monthly call credit. If you go over your credit, the following charges apply:

  • Calls to mobile and fixed lines are 99 cents a minute plus a 40 cent connection fee
  • SMS 25 cents (up to 160 characters)
  • Voicemail deposit 15 cents a minute
  • Voicemail retrieval 30 cents a minute
  • MMS 77 cents, Video MMS 99 cents
  • Mobile data in excess of the plan allowance costs $10 per 1GB up to 3GB and then 5 cents per MB with a minimum charge of 25 cents
  • For international call rates please click here
Home Phone Call Charges
  • On the $79 and $89 plans, calls to mobiles are 37 cents a minute capped at $1.49 for 10 minutes. On all other plans calls to mobiles are not charged.
  • On the $79 and $89 plans, there is a 39 cent connection fee for calls to mobiles. On all other plans no connection fee is charged.
  • Calls to 13 and 1300 numbers are 40 cents
  • There is a 39 cent connection fee for international calls. For international call rates please click here.
Other Charges

The SIM replacement fee is $20. An $8 port out charge is applied if you disconnect or transfer your mobile service.

Data Boost

Data Boost is included on all plans. If you use more than your included data during your billing month we’ll automatically boost your limit by another 1GB for $10. Each time you use all of your data inclusion we’ll give you another 1GB for $10, up to a maximum of 3GB additional on one account per month. You will then be charged for casual data at the rate of 5 cents per MB, with a minimum charge of 25 cents. Your service may then be restricted. Extra data will expire at the end of your billing month. At the end of your billing month you’ll automatically be moved back to your plan’s original inclusions and charges.

Cost of 1MB of data

The cost of 1MB of data, where your total data usage in a month equals the data allowance for your plan is shown in the table above.

Activation Fee

A $59 service activation fee applies. You will only be billed when your nbn™ provisioning is successful. The activation fee is waived if you already have a broadband service with us.

Equipment Fee

A Wi-Fi modem is included. A $14.95 handling and delivery fee applies.

Line Speed Change Fee

A change of line speed will cost $35. Move from the 12/1Mbps up to 25/5Mbps for $10 a month. Move up to 50/20Mbps for an extra $20 a month or 100/40Mbps for an extra $30 a month (50Mbps and 100Mbps speeds only available on fibre connections.

Relocation Fee

A relocation fee of $59 applies to service relocations should you move address. An nbn™ service can only be relocated if nbn™ is available at the new address. If nbn™ is not available at the new address, we will discuss your options with you at the time.

Incorrect Call Out Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

Billing

Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us.

Your service is invoiced on the same date each month. The monthly plan fee is charged in arrears. Your first invoice will include the plan fee for the days between service activation and your first invoice date. Your first invoice will also include any equipment and activation fees.

Other Information
Customer Service Guarantees (CSG) on nbn™

The phone service is not covered by the Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 which can be found at acma.gov.au

Priority Assistance and Medical Services

The phone service must not be relied upon for priority assistance, critical medical services, emergency calling or similar services.

Battery Backup Unit

You are responsible for replacing the batteries in the nbn™ backup unit. We will pass through all alarms we receive from nbn™ to you.

Obtaining Data Use Information

To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

Get the most out of your mobile data
  • Use Wi-Fi wherever possible
  • Turn off apps that update automatically
  • Manage your data usage via Southern Phone SMS data alerts
  • Sharing your Internet connection via tethering is not recommended. This may lead to additional data charges once the existing data credit has been used.
Using your mobile overseas

International Roaming (making & receiving calls overseas) is excluded from your call credit. These calls are very expensive and outside our control. To use your service overseas, you must first have international roaming activated by calling us on 13 14 64. Seven days notice is required. We strongly recommend you do not use International Roaming but buy a local SIM card when you arrive at your destination.

Customer service

For customer service please call us on 13 14 64.

Dispute resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions download the the Critical information Summary below.

Critical Information Summary