Available in these great value plans:

S

50GB

50GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$45

per month

Min. cost over 24 months$1,154

Cost of 1MB data$0.0010

L

200GB

200GB monthly data

12/1Mbps included
boost up to 100/40Mbps

$55

per month

Min. cost over 24 months$1,394

Cost of 1MB data$0.0003

XL

300GB

300GB monthly data

25/5Mbps included
boost up to 100/40Mbps

$70

per month

Min. cost over 24 months$1,754

Cost of 1MB data$0.0002

XXL

1000GB

1000GB monthly data

25/5Mbps included
boost up to 100/40Mbps

$85

per month

Min. cost over 24 months$2,114

Cost of 1MB data$0.0001

Broadband nbn™ Plans

The nbn is here, and with it comes faster download and upload speeds, using either Fixed Wireless or Fibre cabling to deliver internet to your home. All of our plans include a Wi-Fi modem to share your internet wirelessly throughout your home.

Speed Boost

You'll receive either a 12/1 Mbps or 25/5 Mbps speed connection depending on which plan you choose. If you would like to boost your speed further, each speed boost is an extra $10 per month. A change of speed fee of $35 applies for existing connections wishing to boost speed. Plan speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment.
* Fastest speed available on Fixed Wireless connections is 25/5Mbps. Fastest speed available on Fibre Connections is 100/40Mbps.

nbn Speed Boostnbn Speed Boost
Powered by nbn

Got Questions?

Learn about what nbn™ is, and how it's installed on our nbn™ Explained page. nbn™ Explained

Can I get nbn™?

View our coverage map to see whether your area has access to nbn™. nbn™Coverage Map

ADSL Modem

Included! Wi-Fi Modem

A Wi-Fi modem allows you to connect multiple devices to the internet at the same time. Connect your mobile, laptop, tablet, printers and other devices.

Our expert Tech Support Team are on call to help with any questions you have.

Bundle and Save!

Looking for more than just an internet plan? Why not bundle your broadband and save! Check out the options today.

Home Phone, Mobile and Broadband Bundle Home Phone and Broadband Bundle

Things You Should Know

Information About This Service
nbn™ Broadband

This is an nbn™ broadband service. nbn™ is not available in all areas.

Bundling

There are no bundling requirements.

Minimum Term

The minimum terms is 24 months.

Equipment

An nbn™ termination device will be installed in your home. A Wi-Fi modem is included

Broadband Plan Inclusions
  • Monthly broadband data allowance as specified in the table above
  • Line speed as specified in the table above
Changing Your Plan

You may change your plan once per month (e.g., from $55 to $70 per month) without charge, as long as it does not also mean a change of line speed. You cannot move below the original plan you purchased. For details about line speed changes and fees please see details under heading ‘Line Speed Change Fee’.

Broadband Data

Both data downloads and uploads are counted in the monthly data usage allowance. Once you have reached your monthly data allowance, speed is reduced to 256/256Kbps for the remainder of the billing period. Plan speeds are shown in downstream/upstream format and speeds are theoretical network maximum speeds. Actual speeds may be less due to a number of factors including network configuration, line quality and length, customer premises interference, traffic and equipment. The renewal day for your monthly data download quota is the first day of the month.

Information About Pricing
Minimum Monthly Charge

The minimum monthly charge is the plan fee as specified in the table above. Minimum cost over 24 months is specified in the table above.

Early Contract Termination Fee

An early exit fee applies if the services are not connected for 24 months. This exit fee is $20 multiplied by the months left on the 24 month contract. The maximum exit fee is $480.

Cost of 1MB of data

The cost of 1MB of data is shown in the table above.

Activation Fees

A $59 service activation fee applies. You will only be billed when your nbn™ provisioning is successful. This fee is waived if you already have an ADSL broadband service with us.

Equipment Fee

A Wi-Fi modem is included. A $14.95 handling and delivery fee applies.

Line Speed Change Fee

A change of line speed will cost $35. Move from the 12/1Mbps up to 25/5Mbps for $10 a month. Move up to 50/20Mbps for an extra $20 a month or 100/40Mbps for an extra $30 a month (50Mbps and 100Mbps speeds only available on fibre connections).

Relocation Fee

A relocation fee of $59 applies to service relocations should you move address. An nbn™ service can only be relocated if nbn™ is available at the new address. If nbn™ is not available at the new address we will discuss your options with you at the time.

Incorrect Call Out Fee

If a fault is lodged and a technician attends your premises and finds the fault is in your equipment and not in the network an incorrect call out fee of $150 applies. Any additional technician charges incurred will be added to your account.

Billing

Email billing is free. There is a $2.20 charge to print and post a paper bill. We waive this charge if you have a direct debit with us. Your service is invoiced on the same date each month. The monthly plan fee is charged in arrears or advance depending on your billing cycle. Your first invoice will include a pro rata amount for the days that your service has been active with Southern Phone Company. Any activation and equipment fees will also appear on your first invoice.

Other Information
Customer Service Guarantees (CSG) on nbn™

The phone service is not covered by the Customer Service Guarantee Rights under Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999 which can be found at acma.gov.au

Priority Assistance and Medical Services

The phone service must not be relied upon for priority assistance, critical medical services, emergency calling or similar services.

Battery Backup Unit

You are responsible for replacing the batteries in the nbn™ backup unit. We will pass through all alarms we receive from nbn™ to you.

Obtaining Data Use Information

To access information about your expenditure and data usage, please log in to your account at www.southernphone.com.au

Customer Service

For customer service please call us on 13 14 64.

Dispute Resolution

If you have a problem or complaint about your service please call us on 13 14 64. If we can’t resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full information visit tio.com.au/about-us/contact-us. This is a summary only. For the full pricing, terms and conditions applicable to this service, please visit southernphone.com.au or download the the Critical information Summary below.

Critical Information Summary