4 easy DIY steps to fix your Sky Muster™ Internet
Look for the WiFi symbol on your device.
What happens if I am still in contract for my ADSL service, and then the NBN becomes available at my address?
If nbn™ is available at your address it is super easy to switch. Simply choose your nbn™ plan here and contact our friendly
Troubleshooting - A Fibre To The Premises (FTTP) Connection
Fibre to the Premises will generally feature two NBN Co boxes mounted on the wall. The first step in troubleshooting will
What is Fixed Wireless?
An nbn™ fixed wireless connection utilises data transmitted over radio signals to connect a premises to the nbn broadband
Why do I have to change my phone service?
For more people, the nbn ™ network is replacing the existing copper network. As the nbn network rolls out across Australia
What does "Cutting Off The Copper" mean?
The nbn™ network rollout means affected services provided over existing copper wiring that some customers rely on for internet
Troubleshooting - A Fixed Wireless Connection
Fixed Wireless will feature an nbn co connection box mounted on the wall. There is no cover on this unit and the lights are
What is the $8.00 portability fee on my bill?
If you have recently transferred a Copper (PTSN) Service to the NBN, either with us or from us to another provider, you will
COVID-19 and how it will affect you
We recognise now more than ever, Southern Phone’s essential role in keeping people connected, especially during these unfamiliar
Troubleshooting - Fibre To The Premises - NTD
Power Cycle – Modem If you are experiencing issues with your Internet, we recommend completing a Power Cycle of the equipment