ADSL Broadband

Common Questions

• What happens if I am still in contract for my ADSL service, and then the NBN becomes available at my address?
• I already have broadband with another provider. Can I switch to Southern Phone?
• How do I know if I am eligible for ADSL?
• Does it matter which phone provider I use for my phone line?
• Do I need to have an active telephone service to connect my ADSL?
• Can Southern Phone guarantee the availability of the ADSL at my address?

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Getting Connected

• When will I receive the modem?
• What information do I get after I submit my order for ADSL?
• What happens after I submit my order?
• Does Southern Phone provide Set-Up Assistance?

Modem Setup Guides

• User Guide for setting up your Modem: ADSL Connections

Using Your Service

• Where can I check my ADSL usage?
• ADSL: How Do I Change My Data Allowance?

Troubleshooting

• Modem Settings for your ADSL Connection
• ADSL Troubleshooting: I Am Experiencing Drop Outs, What Do I Do?
• Troubleshooting: ADSL Power Cycle
• SMTP: Email Server Settings
• ADSL: How To Change A Wi-Fi Password On A Netcomm Modem
• ADSL: How To Change A Wi-Fi Password On A D-Link Modem

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