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  1. Southern Phone Company
  2. Accounts & Billing

Accounts & Billing

Managing my account

  • Where do I find my account number?
  • Register for online account access
  • How do I appoint an Authorised Representative for my account?
  • Bereavement support
  • Authorising a Power of Attorney
  • The account holder is incarcerated

Paying my bill

  • Setting up a Direct Debit
  • What can I do to reduce my bill?
  • Changes to payment details on your Southern Phone bill
  • What payment methods are available?
  • How do I cancel my direct debit?
  • Can I make changes to my direct debit payments?
See all 12 articles

Understanding my bill

  • How do I read my bill?
  • Pro-rata charges on your first bill
  • How do I change from paper to email billing?
  • Month in advance charges on your final bill.
  • What are port out fees on my bill?
  • What is the $8.00 portability fee on my bill?
See all 7 articles

More help

  • How to recognise hoax, scam and phishing messages?
  • COVID-19 and how it will affect you
  • Do you need a hand using live chat?
  • Family Zone FAQ
  • Customer Service Guarantee Waiver
  • Outright Purchases

Financial Hardship Advice

  • How do I request a payment extension?
  • Financial hardship assistance and policy
  • Arrangements made as a result of financial hardship
  • Financial Counselling
  • Information for Financial Counsellors or Debt Recovery Agencies
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Our call centre is open 8am - 8pm AEST Monday - Sunday.

Call us on
13 14 64 or chat online 8am to 6pm AEST Monday- Sunday.

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