Accounts and Billing

Financial Hardship Advice

• How do I request a payment extension?
• Financial Counselling
• Arrangements made as a result of financial hardship
• Financial hardship assistance and policy
• Information for Financial Counsellors or Debt Recovery Agencies

More help

• How to recognise hoax, scam and phishing messages?
• COVID-19 and how it will affect you
• Do you need a hand using live chat?
• Customer Service Guarantee Waiver
• Outright Purchases

Understanding my bill

• How do I read my bill?
• What are port out fees on my bill?
• What is the $8.00 portability fee on my bill?
• Month in advance charges on your final bill.
• Pro-rata charges on your final bill
• Pro-rata charges on your first bill

See all 7 articles

Paying my bill

• What payment methods are available?
• Can Southern Phone reverse payments made via Australia Post or Bpay?
• Can Southern Phone provide a refund to a customer?
• What is the Southern Phone Centrelink Centrepay number
• What can I do to reduce my bill?
• How do I cancel my direct debit?

See all 11 articles

Managing my account

• Where do I find my account number?
• How do I appoint an Authorised Representative for my account?
• Bereavement support
• Authorising a Power of Attorney
• How do I register for online account access?
• The account holder is incarcerated