Mobiles

Service Features

• Voicemail - Extending the Ring Time
• Voicemail - What Is It And How Do I Use It?
• Overseas Emergency Number - International Roaming
• International Roaming - Important Information

Common Questions

• How Do I Check My Mobile Data Usage?
• How do I disconnect my Mobile?
• What Mobile Coverage Does Southern Phone Use?
• How do I transfer / back up data from my old phone to my new phone?
• Lost or Stolen Mobile Phone
• What Is A Premium SMS?

See all 12 articles

Troubleshooting

• 3G Network partial shutdown – Handset settings update required
• Telstra 3G Network partial shutdown – Handset upgrade required
• Internet Settings (APN) for Mobiles and Tablets
• Troubleshooting: My Handset has turned itself off.
• Troubleshooting: My Handset wont turn on.
• Troubleshooting: My Battery Won't Charge

See all 17 articles

Call Rates

• Optus Mobile International Call Rates
• Telstra 4G Mobile International Call Rates

Getting Connected

• How do I know what size SIM Card my Handset takes?
• How long will it take to Activate my SIM Card?
• How long will it take to receive my SIM Card?
• What if the transfer of my Mobile Number was unsuccessful?
• How do I Activate my Sim?