Mobile Devices & SIM
Activation & Getting Started
- How do I know what size SIM Card my Handset takes?
- How do I activate my SIM card?
- How long will it take to activate my SIM Card?
- How do I insert or remove my SIM card?
- What is the mobile number pre-porting verification process?
- How do I turn my mobile data on/off?
Plans & Network
- How much mobile data do I need?
- Telstra Wholesale exit of Premium SMS
- Which mobile networks does Southern Phone use?
- How do I disconnect my mobile service?
- What is a premium SMS?
- What is an MMS message?
Using Your Device
- How do I extend the ring time on my mobile phone before calls are diverted to voicemail?
- How do I transfer/back up data from my old phone to my new phone?
- What do I do if my mobile phone has been lost or stolen?
- How do I use my phone as a personal hotspot (tethering)?
- How do I call or SMS international numbers from my mobile phone?
- What is voicemail and how do I use it?
Mobile Handset Manuals
- Samsung Galaxy S21, S21+ & S21 Ultra Handset Manual
- Samsung Galaxy A71 Handset Guide
- Samsung Galaxy A51 Handset Manual
- Samsung Galaxy A42 5G Handset Manual
- Samsung Galaxy A21s Handset Manual
- Samsung Galaxy A12 Handset Manual
Troubleshooting
- Mobile Troubleshooting
- My mobile phone isn't working. What steps can I try before calling Southern Phone?
- I am experiencing issues with mobile data and cannot access the internet
- I am able to send/receive SMS messages
- I cannot send MMS messages
- I am unable to make or receive calls
