Financial hardship is a situation where a customer is unable, because of illness, unemployment or other reasonable cause, to meet their financial obligations with us but reasonably expects to be able to discharge those obligations if payment and/or service arrangements were changed.
Southern Phone Company maintains a Financial Hardship policy in accordance with this definition to assist customers experiencing financial difficulty.
Our policy goal is to put in place an arrangement with customers who are experiencing financial hardship which enables them to continue to have access to some telecommunications services while paying their account over an agreed time-frame.
Southern Phone staff responsible for discussing and constructing financial hardship payment arrangements with customers are fully trained in this policy.
